Bank fraud

steverino1975

Hi all,

Hope you can all offer me some advice on how you would deal with this situation please any feedback would be gratefully received.

I have had an ongoing fraud case with my bank abbey which has been resolved finally after 5 and a half months. Abbey were totally at fault for letting a cheque into my acc for £9000 not even made payable to my name and then letting the fraudsters tsrf money out to various locations that was not even there+all the money that I had. Wont go into everything as I will be here all night but they made mistake after mistake to and after ignoring my complaints the omsbudman got involved and thet started jumping through hoops.

Now this is the bit I would like advice on. Abbey wrote to me stating that they would give me £897.00 compensation which looked a rather pleasing amount to me until I read the breakdown. Which was basically £797.00 in accrued charges whilst I was overdrawn and £100 goodwill gesture! This is abbey mistake no doubt about it and I have the original cheque to prove it so the charges accrued should be removed anyway. I do not see this as compensation and I can only think that Abbey put this in there to tell the omsbudsman that they have given me a larger amount. So really its £100 compensation for not having a bank acc for 6 months, being threatened with court by the collections dept etc etc. I think this is derisory.

I welcome your thoughts

Many thanks in advance

Steve

olly300

If you think it's derisory then you need to ask for more compensation to cover your actual out of pocket costs - phone calls, letter writing, other admin costs etc. plus reasonable costs for your time. If you have phone bills or anything to help you prove them then so much the better.

I was given £25 for an few hours muck up by another financial institution where I had to make 3 phone calls, write one letter (sent by recorded delivery) and visit a branch twice that is 30 mins away. (I do earn more than this in an hour when I'm working.)

the_rottweiler

i think you should try for more. a couple of years ago i was given £200 by abbey because they sent me 14 letters in 2 days saying that i didnt have money in my account to cover payments going out, i freaked out cos i thought i would have 14 lots of overdraft payments
this went through their complaints procedure and took 8 weeks and they put the cash in my account and then wrote to me with the offer.
no need to get the ombudsman involved

bilbocroft

steverino1975 wrote: »

Hi all,

Hope you can all offer me some advice on how you would deal with this situation please any feedback would be gratefully received.

I have had an ongoing fraud case with my bank abbey which has been resolved finally after 5 and a half months. Abbey were totally at fault for letting a cheque into my acc for £9000 not even made payable to my name and then letting the fraudsters tsrf money out to various locations that was not even there+all the money that I had. Wont go into everything as I will be here all night but they made mistake after mistake to and after ignoring my complaints the omsbudman got involved and thet started jumping through hoops.

Now this is the bit I would like advice on. Abbey wrote to me stating that they would give me £897.00 compensation which looked a rather pleasing amount to me until I read the breakdown. Which was basically £797.00 in accrued charges whilst I was overdrawn and £100 goodwill gesture! This is abbey mistake no doubt about it and I have the original cheque to prove it so the charges accrued should be removed anyway. I do not see this as compensation and I can only think that Abbey put this in there to tell the omsbudsman that they have given me a larger amount. So really its £100 compensation for not having a bank acc for 6 months, being threatened with court by the collections dept etc etc. I think this is derisory.

I welcome your thoughts

Many thanks in advance

Steve

This might be the sort of thing you're looking for -

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/71/71-ombudsman-focus.htm