Debt from Marbles/HFC passed to Capquest

digitalphase

I had an account with Marbles/HFC which was passed to debt collectors - Capquest.
Marbles charged me extortionate fees which amount to over half the debt.

I was wondering who to send the fee reclaiming letters to - Marbles (if I can find an address) or Capquest?

dealornodeal_3

Try this link for advice

http://www.grumbletext.co.uk/vt.php?t=1331&subj=complaints+Capquest+Debt+Recovery+complaint

digitalphase

Thanks for the link.

Very confused though - do I owe Capquest the debt or Marbles? Who do I send the template letters to? Also if Marbles are closed how can I get the rest of my statements (think I shredded some) to check what charges were added?

dealornodeal_3

digitalphase wrote: »

Thanks for the link.

Very confused though - do I owe Capquest the debt or Marbles? Who do I send the template letters to? Also if Marbles are closed how can I get the rest of my statements (think I shredded some) to check what charges were added?

Ask the Question on the link.. I think the experts on Crapquest are there, they will advise you?

oscar52

This is where I sent my charges letter to. Not too sure if Jimmy is still there or not - up tp you if you leave it in.

Mr James Ball
Marbles / HFC Bank Limited
135 North Street
Winkfield
Windsor
Berkshire
SL4 4TD

digitalphase

Ahh thanks for that.

Do I also write to them requesting all my statements?

oscar52

Thats where I sent all my correspondence. I got everything back.

James is actually quite a nice bloke to talk to.

digitalphase

Thanks - has Martin written a template letter for requesting all statements at all?

oscar52

Its here somwhere but not sure where.

Have a look on the button above - reclaim £1000s

digitalphase

Thanks for all your help Oscar. I've sent letters to MBNA and Marbles requesting all my charges details and I'll report back once I have some news.