Should i be worried?

J3OEF

i purchased an engagement ring on wednesday from "diamond heaven". Just seen my bank statement and payment was taken by apex jewellers. So i tapped this into google and up first was a video to a link saying "apex jewellers fraud" looked at it and it dnt look promising........ anyone able to reasure me or have i made an error to the sum of £1300

Maggie_Bob

You should be alright...

http://www.diamond-heaven.co.uk/disclaimer.php

It looks like diamond heaven is a trading arm of Apex Jewellers Limited, so it all seems legit.

gaz_jones

I think the problems people have are with the quality of the diamond not that they dont deliver. Possibly cancel yoru order if you are worried and order from elsewhere?

J3OEF

im not worried about the site itself, all looks legit and fine, Im just worried about the quality after seeing the video on youtube regarding apex jewellers, will diamond heaven get apex to make it seen as its a trading arm

Gelberfod

The ring I ordered from Diamond Heaven was two months late.
I chased them countless times and was always promised that someone would get back to me which no one ever did. In the end I sent them an official letter of complaint and was promised compensation. Once I finally received the ring, (which they managed to deliver to the wrong on top of everything else), I started chasing them again for the compensation and was told the Director was aware and they would get in touch with me soon..... This was over a month ago and I haven't heard anything. Currently I have a complaint going through the Office of Fair Trading as the ordeal became too stressful to deal with myself

rolloss

dont buy there !!!

Very Very bad quality ring

I ordered my ring 15/05 and after 4 days I decided to change my order and put diamond in platinum . On 19/05 I paid additional amount and was told that the waiting time for my ring would start from this day. After 2 weeks (1/06/2011) I contacted them and I was told that my ring would be on time before the 9th of June.

Unfortunately they failed to fulfill their promise and I received my ring after 4 weeks on 16/06/2011.

The ring which I received was very very bad quality. There were very deep scratches and marks after file on the metal. Whole surface was mat and the ring has never been polished before.

Also the IGL Diamond Certificate is different than they show you at their website. I received small id card (credit card size) instead of A4 format size certificate as they advertise and show at DH website.

On the same day I sent a complaint about the bad quality and asked for an oportunity of sending back because I wanted to get the ring in perfect gloss. Of course they agreed for that but I would have to send back the ring for my own expense and again waiting ages for getting it back. So I gave up and paid for polished at my local jewellery shop .
The shop assistant was very surprised and said that this ring should never been released to customer because of bad quality handwork.

Please do not belive in bargains . It was too good to be true. In the neer future I am goin to make GIA Independent Certification to make sure that the diamond is the same as I paid for.