Lloyds TSB loan query

GREYANDWORRIED

This is my first post so i hope it is in the right place.
My husband took out a loan in August 2003 from Lloyds TSB for £7,838.81 with PPI of £2,076.82 to be paid over 60 months at £254.05 per month. The loan also included £4,327 interest. In November 2004 we found ourselves in financial difficulties so we went to CCCS who arranged a payment plan with Lloyds TSB. We had already paid £3,810.75 in full payments and from December 2004 to November 2006 we paid through CCCS a total of £3,496.89.
We then moved to Pay plan and from December 2006 to now we have paid £6,038.04 a full total of £14,345.68. We received a statement from lloyds TSB stating that we still owed £2,633.99 when we say only £897.32 is left owing.
I sent a complaint letter via the manageress in our local branch (who also agrees with what we owe) and received a reply on Saturday 25 October saying that they will accept £2,249.30 as a settlement figure. Does anyone think that this extra interest is excessive for a total of 3 months over our 60 month term?
From December 2006 to July 2007 8 months payments were paid to Lloyds TSB by Payplan to account details given by Lloyds TSB but the payments were never taken from the loan. I went to my local branch and the manageress took 3 months to trace and payback to the loan £1,443.21 which had been kept in a pending account by Lloyds TSB. We have incurred charges for 'non payment' for this period as well as further interest added again for these 'non payments'.
My husband is now nearly 70 and i am in my early 60's and wanting to retire in the near future.
I want this to be settled before i retire and this is the only thing that is stopping both myself and my husband being debt free. I have tried for over a year to sort this out with Lloyds TSB but they will not listen to what i have to say. I am also trying to claim back the PPI on this loan but they have so far refused to pay this back aswell.
Has anybody got any advice for me....can anyone help??
Many thanks in advance.

setmefree

Send them this you will soon find out exactly how much you owe


Subject Access Request (Data Protection Act 1998)

Dear Sirs

Agreement No :

As per the section 7 of the Data Protection Act 1998, "Subject Access Request", I hereby request that you supply me with any and all historical data in your possession which, in any way appertains to me, including; statements of account; duplicate statements and/or print outs of all account transactions; all internal and external correspondence sent or received by you including memo’s, logs, notes, screen prints and transcripts; notes of manual interventions such as telephone attendants' notes, internal and external emails; any other information held on any/all types of media in any relevant filing system (microfiche included). I should receive your full compliance within a maximum of 40 days of this letter being recorded as delivered by Royal Mail.

If you have disclosed any information to a third party (with or without my express permission), will you please include details of this in your reply, along with notes of any legal action passed or pending (to include a true copy of default notices, court orders and the like).

I enclose the statutory fee of £10 by way of a postal order and remind you that you have a total of 40 days in which to comply from the delivered date of this request.


Yours faithfully,

Daisy_Duck

Hi! :hello:

I've not got any useful advice but there is a section of the forum dedicated to loans here...
http://forums.moneysavingexpert.com/forumdisplay.html?s=&daysprune=-1&f=12

If you put your question over there you may find someone there that's more clued up than me!
Good luck

GREYANDWORRIED

Thank you for your advice. I will send of for all the information and thanks Daisy Duck I will put it in the loan forum as well.

beanielou

Why dont you ask your local CAB to help with this?
Sometimes they can achieve things we cant as they can have a wee bit of 'clout'.
Hope you get something sorted out.

GREYANDWORRIED

Thanks beanielou, have been trying to contact CAB for the last 4 weeks but can't get through to them at all, but will keep trying.

Spikeyjaycee

Hi Greyand worried
I too am having problems with LLoyds TSB re my loan. I have kept a breakdown of all my payments to date, including the repayment plan details when I got into financial problems, and there is a difference of about £1500 in my figues anf the Bank's! I tried communicating with the Bank for a full breakdown of my payments to date but it was like hitting my head against a brick wall, so in the end I complained about Lloyds TSB to the Financial Services Ombudsman and have left it in their hands to sort out. If its any consolation, I work for the CAB and Lloyds TSB don't communicate with us either!
Hope you get it all sorted out.

HHH_2

Lloyds are terrible at replying to anything I had to register all my letters and constantly call them re my loan and the PPI. After 6 months of constant hassle they finally agreed and repaid my PPI. I think the only reason I got any joy was because I threatened them with the press the financial ombudsman etc. when I finally got a name and a telephone number of a real person rather than being shuffled around from person to person in various departments I was able to make progress.