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anyone else have trouble with whsmith ordering

hi

unable to place my order it just keeps saying please try placing your order again which i have done twice now:mad: :mad: :mad:

nilrs
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Comments

  • ineichen1
    ineichen1 Posts: 498 Forumite
    I eventually ordered mine last night but this morning had an email to say the Disney Princess Annuals are now out of print
  • nilrs
    nilrs Posts: 1,228 Forumite
    i also placed an order last week for a charlie and lola and a pokemon annual, i received the charlie and lola but they now keep emailing me to say that the pokemon is now out of print, what they do not seem to understand is that this was buy one get one free and i have now lost out.

    shall have to phone them monday

    nilrs
  • bsmallwo
    bsmallwo Posts: 147 Forumite
    Part of the Furniture Combo Breaker
    Have had no trouble so far with using WHSmith.
    I ordered a couple of weeks ago and last week... - everything came through with no problems.
    just ordered a whole lot more yesterday - I'll let you know if I have a problem...
  • I had problems ordering too. Took me a few attempts and eventually had to leave it overnight. When it eventually did go through, they sent me an email within hours saying 'sorry we have not been able to dispatch your item yet!'. Hopefully it arrives ok as was taking advantage of the fabulous 20% discount code....
  • Just wondered if nilrs got any response about the bogof annuals. I ordered 4 and one is out of print (Thomas). I've emailed but as of yet no response. I haven't had chance to call yet so I just wondered if you or anyone else has has a response?

    Thanks

    Mrs K
  • Just so you know I had an email from them saying if I order another annual they will refund the cost. Seems fair to me.
  • Im the opposite I ordered... the free one has arrived with an invoice for 0 and the chargeable one has been cancelled!
    Bit of a Florida Fan :j
    8/12/08 Highlands Reserve, 3/12/09 Calaby Parc
    18/8/10 Villa Upper Class 19/12/10 Villa Upper Class
    10/08/11 C P Tower Lake 10/12/11 C P Tower Lake
    28/4/12 Emerald Island 22/7/12 Florida for 6 weeks
    13/12/12 4 weeks C P Tower Lake 13/2 Prize win Orlando
  • No problems with my orders either, everything is coming through ok.
    ... Freebies Recived So Far ...
    Cow & Gate Cuddley Cow, Energy Saving Lightbulbs, Aptimil Polar Bear, Pack of Avery Labels, Dynamo Torch, Matterbox
    Boots Advantage Card Points - 1650, Quidco - £114.01(Paid £6.87 less £5.00 Admin Fee)
  • Worked ok for me as well.
  • mrs_lds
    mrs_lds Posts: 4,103 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I won, I won, I won!
    I ordered the paint sets reduced by 75% but received two lamps instead. CS very understanding as I wanted them as gifts for christmas so given refund plus allowed to keep lamps
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