Consumer Law

Mr.Stabby

Hi,

Was wondering if someone could kindly help me out here with regards to where I stand with this.

I bought a double sized sofa bed today from a company which has a showroom local to me. When I got back I did some sizing up and have come to the conclusion that I'd be better off with a single size.

Now i'm contemplating exchanging the item at the store for the single version, however the only thing that has me worried is that throughout the whole sale process the lady in the store kept on saying that there would be no returns. Looking at the sale receipt it says the following:

"In the event that something you buy from us is anything less that absolutely perfect, we will be more than happy to exchange it at the store where you bought it or offer a credit note to the value of the product. Credit notes can only be redeemed at the store in which they were issued and are valid for one year. Refunds will be offered where a product is not fit for the purpose for which it was designed.

It is a most important condition that you check your items within ten days of taking delivery so that you can report any items missing or damaged in transit in a timely manner. This will allow you to keep the packaging and to return the products as sold."

From my understanding they will only accept returns for damaged items, however in my situation I only want an exchange.

Can anyone please suggest the best course of action for me? I'm going to contact them tomorrow and see what they say, but I just want to be sure beforehand with the situation is with consumer law.

Any help would be much appreciated.

Thanks

tinkerbell84

There is no consumer law for changing your mind.

faineant

No rights as such as far as I can tell from the information you give but unless you took the goods home yourself it sounds like you have not yet taken delivery and you may be able to negotiate on a goodwill basis. Good luck.

Mr.Stabby

faineant wrote: »

No rights as such as far as I can tell from the information you give but unless you took the goods home yourself it sounds like you have not yet taken delivery and you may be able to negotiate on a goodwill basis. Good luck.

Cheers for the info guys.

Well the situation was that I had taken home the sofa bed frame but not the matress or cover as they did not have the ones specified in stock and they would have had to order them in.

That being said I managed to sort out everything today. They agreed to an exchange for the single sofabed with a credit note for the price difference which i'm perfectly happy with since I was going to buy a few more things from there anyway. Happy days.