Post Office won't pay compensation! Grrr... help needed

angelavdavis

I visited a PO sorting office whilst at school and saw a huge box marked FRAGILE - GLASS get thrown 20 foot across a sorting office!!!!

custardy

angelavdavis wrote: »

I visited a PO sorting office whilst at school and saw a huge box marked FRAGILE - GLASS get thrown 20 foot across a sorting office!!!!

and i received a disney cookie jar this morning
marked fragile and delivered in perfect condition today via RM

well actually there was a slight rip in the brown paper but i think i'll let it slide

petrafyde

If people packaged PROPERLY then stuff wouldn't get broken, normally. I received a parcel of mixed ceramics yesterday which by rights SHOULD'VE been broken, but was obviously handled properly because it was as perfect as it was when it left the sender. Sorry to sound like a party pooper, but having spent years on and off parcelling up antique porcelain and sending it overseas via surface as well as air - parcel post, recorded, special delivery here in the UK I think I know what I'm talking about. In over 2000 parcels I've had ONE breakage, and it was my own fault.

There's no excuse for really rough treatment though - some of the behaviour I've seen with parcels is criminal, sometimes no amount of careful thick packaging can make a difference.

JammieDodger

custardy wrote: »

it may be worth going via consumer direct now someone decided to do away with postwatch(god knows why)
http://www.consumerdirect.gov.uk/
or the postal panel
http://www.royalmailgroup.com/portal/rmg/jump1?catId=23200532&mediaId=82000734

pop into your local delivery office at xmas and watch the carnage fom all the staffing cuts,thats where the profits were made!

Thanks custardy,

I've written back to RM with some additional pictures. Reading the letter again, it seems that they think there was NO bubble wrap included (which means the buyer might not have sent all the packaging as necessary) but the photos he sent me show that there was at least some bubble wrap involved.

I'll keep going until I exhaust all avenues. :mad: I've complained to the PostaL Review Panel as well, but they haven't replied! Ha!

We plugged in the projector today and it doesn't work at all now, not even to start up. :mad:

Anyone know a good projector repairer??

JD

petrafyde

Any news on the RM front yet?

rorylando45

Why on earth did you pay for additional insurance up to £1000 when the projector was only worth £120????????