Is Tesco Tighter than a Piggy now.

Reddragon

Yesterday for the first time in about two years I took an item back to Tescos (computer mouse which wouldnt squeak:D ) only 2 months old, the CS girl said get a replacement,so far so good, none on shelves so I then asked for a refund as the other ones were £6 more.
Certainly she said payment card and clubcard!!
She then took 14 points off my card!!
I am not complaining as she technically correct, but has anybody else had this happen to them or is it just a sign of the times. I am sure they never used to do it in the past,but as always somebody might know better.If this is a new policy then Mr T is getting as tight as that well known pink porker.

JoCJo2

Reddragon wrote: »

She then took 14 points off my card!!

That is pathetic. I can understand it when you change your mind about a purchase, but when a product is faulty like yours then in my opinion they should be giving you extra points - to compensate for your time and travel returning it to the store!!!

Trune

lol seems fair enough, dont get something for nothing these days...

JOCJo2 - not tesco's fault the mouse broke, i doubt they manufacture them, i think we have to expect to pay to return an item every now and again.

ic

If they didn't do this, then people would just abuse the system and buy things with bonus points only to take them back but retain the points. I think its fair and to be expected.

chipbeck

Just depends who serves you.