Nationwide Carrot on a long string...?

CoolCarbon_2

Nationwide are offering a £50 'Lure' if you transfer an existing Loan from a Bank on their list providing you fulfil certain criteria...most are easy to match..

I did the business moving a loan from First Direct (A Division of HSBC) and duly applied for the £50.....only to be refused as it wasn't on their list!

Now as far as I'm aware, First Direct are not nor ever have been a Bank in their own right, they are, as it says on the bottom of all their Correspondence, a Division of HSBC!

I have disputed their decision and await their reply from an email that I sent a week ago :rolleyes:

So....Buyer beware!

I will report back with the result if I ever get a reply...!

CC

:cool:

Jaymz

Hi There,

Just registered on this forum after seeing this thread (been browsing for weeks).
I have a loan which I transferred to Nationwide and was offered this 'Lure'. Great I thought and it was easy to fill in. All they wanted was a Loan Settlement letter from Barclays (who I had the loan with before) and they would pay out. So got a letter from Barclaycard saying it had been settled etc and sent it off. About 2 weeks later get a letter back saying it wasn't a Loan settlement agreement figure - I had definatly sent it off.
I daren't go in to Barclays to ask for another after they have already gone to the effort of writing me one!
Oh well looks like I won't be getting my £50 because of their mistake

J

CoolCarbon_2

Just to update....

I gave up waiting for a reply via secure message....1st one over two weeks, the follow-up over a week now (so much for, "We will attempt to reply to you within two days") so phoned instead.

Spoke to a nice Lassie who said she would look into the problem and get back to me.....

She has, Apparently they view First Direct as a sister Company of HSBC stating that HSBC will have paid for and set up First Direct but it's still supposedy a seperate company!

Well I know for a fact that HSBC didn't set up First Direct, it was part of the Midland bank I believe, so they got that wrong...

I still maintain that it is not a seperate company, they clearly state at the foot of all Corres. it's a Division of HSBC...as it does at the foot of the Home page online :mad:

She's gone off with a Flea in her ear...and says that she will make further enquiries and get back to me..... :rolleyes:

CC

:cool:

CoolCarbon_2

Result...... :j

They have conceeded, after contacting HSBC themselves, that First Direct is indeed part of the Bank and not a "Sister Company"....

£50 winging it's way now, all because I stood my ground....

'Munday'....try ringing 'Fonnie' on this number 01473 580627 in Customer services and explain your situation....she may be able to help...you don't get if you don't ask...

It certainly will be a :xmassign: now....

CC

:cool:

Jaymz

CC,

Thanks for that, I will be calling later after work if they are still open.

James