Can I complain about Daughter's Driving Test?

Inactive

ArsenalFC wrote: »

Then I must be gullible and naive too as I take what people say on here at face value too. If people decide to lie or not tell the whole truth when requiring assistant then whatever advice they get may not be any use to them. So it's doesn't do them any favours if they lie about a situation.

I didn't say that anybody " lied " all I have ever said is that the information is 3rd party from someone that wasn't present.

espresso

beachbeth wrote: »

When it was mentioned in post 109 (re failing her reversing around a corner) I didn't know if this was a point she had failed on because I didn't have her Driving Test Report sheet. Ive found the sheet out and got my other daughter to explain it to me today, just for you.:D

Thank you

:beer:

I think Ive answered everything that has been thrown at me in this thread!

Yes you have when asked, although you seem to think that you have been interrogated when posters just want to know the facts in order to give their opinion. Opinions all that any of us can give and obviously the more information we have, the better. Wig just seems to like to argue with posters and I don't see any point engaging with him, as his attitude does not help!

...............

Wig

Inactive wrote: »

I didn't say that anybody " lied " all I have ever said is that the information is 3rd party from someone that wasn't present.

And how is pointing that out at all useful to anyone? It might stop raining where I am in 10 minutes - then again it might not.

Wig

beachbeth wrote: »

Driving Test Report
Progress - appropriate speed - 4
- undue hesitation - 3

Here we have part of the reason for the fail, due to not getting the instructions in the appropriate manner.

The student brought up the subject in the test centre before the test and was given a disinterested reply about not knowing anything about it. Brought up the subject with the examiner, who said they knew nothing about it, tried to bring it up again, and was shouted at by the examiner - totally innappropriate behaviour and a formal compliant should be made against her. Having been shouted at in the confined small space of the car by an authoratative adult, she reasonably did not bring the subject up again. Thus drove at a slower speed than she would normally do to try to give herself a better chance to understand the instructions that were being given in the wrong format. Her increased stress and being upset could easily have spilled over to affect her driving in the other fail areas. The only fair resolution would be a refund and costs of the instructors car.

That is my opinion. Perhaps espresso and anyone else would like to say what if anything they disagree with about my assessment. Or give their own assessment because surely we now have all the information we could ever need to draw a conclusion on this.

photome

Inactive wrote: »

Indeed, because I have had an open mind on all of this, and because I do have some experience on the matter, Wig has taken everything that you have told him at face value.

Gullible, naive, spring to mind.

Why cant you take what the Op says at face value, as others have said, if you dont take what they say at face value why bother reading and posting.

Are we all gullible and naive if we believe what others tell us

Just to add if i was the OP I would have stopped posting long ago and just let events unfold

beachbeth

Wig wrote: »

Here we have part of the reason for the fail, due to not getting the instructions in the appropriate manner.

This is exactly what the instructor said to us! He looked at what she had failed on, and her points, and said he could see that all her bad marks were to do with things that she needed 'special needs' type instruction on!

Even though my daughter was quite upset at the turn in the road and the reverse round the corner and felt that the instructor made her do these on hills to be vindictive (of course, none of us can say that this was the case!), she still didn't fail on these manoevres.

beachbeth

photome wrote: »

Just to add if i was the OP I would have stopped posting long ago and just let events unfold

At one point I was going to but then a couple of people stuck up for me and I didn't feel so much like it was 'me against the world'! Plus, I feel I am in the right here. I hate it when organisations promise or agree to something and then don't deliver and you get sales assistants/company representatives who just dismiss you as though you don't matter and they couldn't give a rats as*!

espresso

Wig wrote: »

That is my opinion. Perhaps espresso and anyone else would like to say what if anything they disagree with about my assessment. Or give their own assessment because surely we now have all the information we could ever need to draw a conclusion on this.

Another opinion then:

Failure to progress an an appropriate speed (4 marks given) has nothing to do with being given instructions, it is due the drivers inability to read the road conditions and to progress at an appropriate speed and not hinder the progress of other road users.

Similarly failures to progress with undue hesitation (3 marks) is due to the drivers hesitation to make a manoeuvre not understand the instruction given. You don't start a manoeuvre until you know what you are going to do.

Failure to move off safely (5 marks - Serious fail) and failure to use mirrors - signalling (1 mark) - Change direction (2 marks) - Change speed (3 marks) are again down to the driver, not due to misunderstanding any instructions given by the examiner. There is no rule that the person being tested must not speak and ask for clarification regarding any directions that they did not understand.

You may disagree but these points suggest that she was not prepared sufficiently for the test by her instructor. The national average pass rate is 43% (varies from approx 29% - 63%) so the probability is that you will not pass first time!

The_Undercover_ADI

Moving off (safety) would have nothing to do with the examiner's instruction. This is the only thing that constituted an immediate fail.

The only instruction given before moving off is "Drive on", which is unambiguous. The (safety) aspect is purely a lack of observations, usually the blindspot. This should be automatic for any candidate who is test ready, and is something which is rarely affected by stress.

There are certainly many driver faults in there which could be related to the problems your daughter has with spoken instructions and you should certainly pursue your appeal to the DSA as the examiner should have understood the need for communication methods to be discussed before the test.

However looking at the test sheet (I am an ADI and have assessed drivers professionally for more years than I care to remember) there are many faults on there which would have nothing to do with instructions given.

The total number of faults may well be due in part to the stress of the way the test was handled, but I would recommend the faults marked are not dismissed but worked on before the next test. In stress situations, weak points are brought to the fore - this seems to have happened here to an extent. Though I would argue that the serious mark is one which is much less to do with stress or instructions but shows a weakness in technique and ability to work systematically.

This is not intended as criticism and I hope you take some constructive points from it, so that your daughter can be prepared for another test with an examiner who consults her as to how the directions can best be given and understood.

Wig

espresso wrote: »

Another opinion then:

Failure to progress an an appropriate speed (4 marks given) has nothing to do with being given instructions, it is due the drivers inability to read the road conditions and to progress at an appropriate speed and not hinder the progress of other road users.
you obviously missed it when the OP said she slowed down to give herself more time to work out what the next turn left/turn right instruction would be

Similarly failures to progress with undue hesitation (3 marks) is due to the drivers hesitation to make a manoeuvre not understand the instruction given. You don't start a manoeuvre until you know what you are going to do.
You don't know what hesitation was being referred to, hesitation about what direction she has to turn is a possibility

Failure to move off safely (5 marks - Serious fail) and failure to use mirrors - signalling (1 mark) - Change direction (2 marks) - Change speed (3 marks) are again down to the driver, not due to misunderstanding any instructions given by the examiner. There is no rule that the person being tested must not speak and ask for clarification regarding any directions that they did not understand.

Signalling - perhaps not knowing whether to signal left or right was the cause.
Change speed, could be because she did not want to go faster, because of the issue with the instructions......
There may be no rule to stop the student asking the examiner qu's but when the examiner has shouted at the student earlier basically telling her not to bring the issue up again, it is understandable that she felt that there would be no point and even afraid of asking for further instruction.

You may disagree but these points suggest that she was not prepared sufficiently for the test by her instructor. The national average pass rate is 43% (varies from approx 29% - 63%) so the probability is that you will not pass first time!

You have failed to understand what the OP has said through the entire thread.