stoneacre car finance

flexibabe_22

hi there can anyone please advise???? long story short! couple of years ago i took out what i thought to be car finance for 5 years, after 3 years i could give my car back and the rest of the loan would be wiped (bearing in mind i was a 21 yr old female on her own with car sales predators falling at my feet....lol) i recently discovered its not car finance but an actual personal loan they sold me with barclaycard finance group. i went in for a car and came out with a personal loan...(how does that work) i didnt receive any paperwork it they have a copy. can i take this to trading standards for being mis sold a product???? please help

flexibabe_22

Feel free to ask any questions to understand this confusing situation better

ajaney

Welcome!

When the money leaves your account, what is the name of the organisation taking the money?

Did you get any type of paperwork with the car documents?

flexibabe_22

partner finance and no paperwork, only thing i received in the post was them asking me to sign the invoice which they forgot to ask whilst i was there. i havnt signed the invoice still got it

ajaney

Can you remember signing paperwork for the credit at all?

Your first step might be to request a copy of the agreement CCA? I'm a newbie on this particular board so help might be needed from a more knowledgeable member.

flexibabe_22

i signed a contract for what i thought was car finance in stoneacre garage itself. have rung barclarcard finance up requesting a copy of the contract twice but all they send me is the back page with my signature. the sales people 2 of them dealt with barclaycard finance and all the paperwork requesting finance e.t.c. and i end up with a personal loan which i never would of took unless it was with my own bank. never banked with barclays

flexibabe_22

they told me after 3 years i could give the car back ( which would have been nov 09) rest of loan would be cleared no worries!!! or carry on payiny each month till 5 yrs is up or take out new car again and keep paying each month. EASY RIGHT? oh how stupid i was, barclay informed me because this is a personal loan and the car was mine from day 1, i cant actually give it back im stuck with it unless i sell it....... im so totally lost :-(

hippey

You should have received some paperwork in the post to confirm the loan. These would confirm what type of loan it is. Sounds a bit like mis-selling so far though.

flexibabe_22

no not got any paperwork on it i have looked everywhere just in case i have mis placed something.

ajaney

Have you made a written request for the CCA (Credit Agreement)?

I normally hang out on the Debt Free Wannabe board & there are people using template letters to request the agreement. I would post your query on there, explaing you have signed up for what you thought to be car finance but has turned out to be a loan & ask for the CCA request letters. It might be that if they cannot produce the agreement it may not be enforcable. Just remember not to sign the letter when you send it!

flexibabe_22

do u know what there are some real nice honest people in the world thanku for your advice feel free to post any more advice for me