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My Grayshott Spa Break updated
thenanny2die4
Posts: 2,688 Forumite
Back in July, I posted my win from a SkySports comp which was a 2 night spa break at the very posh Grayshott Spa and tickets to the BlackRock Masters tennis championship.
Well, this weekend I took the spa break but they let us down a little. It was supposed to include accommodation in their best suite. However, we found ourselves in a room rather than a suite and there wasn't even a shower - at least there should have been one over the bath but, for whatever reason, it had been removed...
It took us more than 24 hours to get anyone to admit there had been a c*ck-up and any sort of an apology but never an explanation. The Duty Manager did confirm that there were other guests in the Tennyson Suite. We were supposed to get a call from the Manager today but nothing so far.
Anyway, I've prepared an email to the Manager (I'll give him till the end of today to make contact) telling him how disappointed and upset I am - mostly due to the lack of communication - asking for his comments and whether he thinks the situation was handled appropriately. I've also invited him to offer us what was promised at a later date. I'll also copy in the PR company who handled the comp.
No idea what the response will be but I really do feel we weren't treated very well.
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And a further update....
I just got a phone call with an explanation which, frankly, sounded a little contrived. However, he did apologise for the mistake and when I asked what he felt he should do, he felt his way through the conversation, giving in each time I asked for a little more recompense. Eventually we agreed on a two night break next May (that's OH's birthday taken care of) in the Tennyson Suite with one night complimentary and the second at the standard room rate rather than the Suite rate and a further reduction of £30 toward the dogs' kennel fees. Result!!!
Well, this weekend I took the spa break but they let us down a little. It was supposed to include accommodation in their best suite. However, we found ourselves in a room rather than a suite and there wasn't even a shower - at least there should have been one over the bath but, for whatever reason, it had been removed...
It took us more than 24 hours to get anyone to admit there had been a c*ck-up and any sort of an apology but never an explanation. The Duty Manager did confirm that there were other guests in the Tennyson Suite. We were supposed to get a call from the Manager today but nothing so far.
Anyway, I've prepared an email to the Manager (I'll give him till the end of today to make contact) telling him how disappointed and upset I am - mostly due to the lack of communication - asking for his comments and whether he thinks the situation was handled appropriately. I've also invited him to offer us what was promised at a later date. I'll also copy in the PR company who handled the comp.
No idea what the response will be but I really do feel we weren't treated very well.
*****************************************************************************************
And a further update....
I just got a phone call with an explanation which, frankly, sounded a little contrived. However, he did apologise for the mistake and when I asked what he felt he should do, he felt his way through the conversation, giving in each time I asked for a little more recompense. Eventually we agreed on a two night break next May (that's OH's birthday taken care of) in the Tennyson Suite with one night complimentary and the second at the standard room rate rather than the Suite rate and a further reduction of £30 toward the dogs' kennel fees. Result!!!
Avoiding plastic, palm oil, UPF and Nestlé
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Comments
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Well done on having the nerve to get what you originally won
xxxx:j A-well-a bird, bird, bird...b-bird's the word :j0 -
Yes, well done!0
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Good result!
Good on you for complaining!
Total to date - £309.15
March wins - Leaves of Grass DVD0 -
What we see depends mainly on what we look for
"This will be mine in 2009" member 500 -
:j :j Well done you!!! :T
And I loved this bit: and a further reduction of £30 toward the dogs' kennel fees :rotfl:0 -
Well I think he should be paying for petrol up there and sweets for the journey! haha
Well done.. What an awful original dissapointment! So glad it is sorted now! Well done to chase it up! When you have nothing to lose its ALWAYS worth an email!BACK and READY..... waiting on Royal Mail!!!0 -
Well done you, ye cheeky monkey:p I told you before i won a 2 night stay at grayshott in the tennyson suite, it will deffo be worth the wait, we timed it for my DH birthday and it was so perfect we didn't want to leave the room for our treatments, the second day we even had breckfast in the room which was all layed out on the dining table in the sitting room! loved it, loved it, loved it:o0
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well I hope you enjoy the tennis - I would love to go see Bharami play! 0
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Ha ha, nice one! Good on you for not backing down FTB Tracker
Offer Accepted: May 2nd
Mortgage Application: May 3rd
Survey: May 13th / Satisfactory Valuation: May 13th
Formal Offer Text: May 16th
Exchange/Completion...still waiting
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:T well done0
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