Can't remove program from add/remove

MrPayless

I just got a new mouse at work but the scroll function didnt work so I stupidly downloaded a driver that didn't work!

Anyway, everytime I log on I get a couple of error messages and when I try to remove the HP mouse driver from add/remove it says error.

The error messages Im getting when I turn my pc on are something like:

CPQHKEY.exe entry point not found and
SetKbd.exe entry point not found

when I press ok on these -the pc works fine but its annoying that its happening! By the way, I did get the right driver in the end so the mouse is working fine!

intel

Mmm try this.

Download http://www.majorgeeks.com/download3155.html run a scan and when the scan is complete if you can see the two above mentioned entries I would check them for removal as it looks like unwanted registry enetries.

MrPayless

intel

Thanks for this - Im not very technical and dont want to do something that will get me sacked!!!!!!!!!

ABH_3

How to Manually Remove Programs from the Add/Remove Programs List
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q247501

HTH

intel

MrPayless wrote:

intel

Thanks for this - Im not very technical and dont want to do something that will get me sacked!!!!!!!!!

If you are worried about doing any suggestions a step by step guide would be best....

First Off what OS (Operating System) are you using? i.e XP?

MrPayless

ABH

Damn! Its been disabled by the company! I can see why- to stop idiots like me messing things up!!!!

I think I will leave it and plead ignorance if anyone asks!

MrPayless

it is windows NT

intel

Is that NT4 or Server Edition or Win2000? There are a few Versions

MrPayless

It says

Microsoft NT 4.00

ABH_3

It sounds to me as though your employer doesn't want you playing with the registry, so I personally would get in touch with their Tech Support and get them to solve the problem.

HTH

intel

Its still the same way you are doing from Add/Remove, is whatever you downloaded running still. If it is a uninstall would be problamatic, check the system tray by the PCs clock if anything is new in there try a right click and stop/disable..

Then Uninstall. Just have a look.

Or try as ABH said http://support.microsoft.com/default.aspx?scid=kb;EN-US;q247501

Or try http://www.softwarepatch.com/software/moveonboot.html
Just right click on file and select delete file on next boot, then restart and it should be gone.

Or if you are on a network you dont have the priveleges by your administrator.