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Harrassment?

Does anyone have a proforma letter to send out to the credit card companies to complain.
Husband is being hounded at work by phone calls from MBNA we don't have any thing to give to them but they don't seem to get it. He is so embarressed he works in an open plan office and all around him can hear the calls...

As well as template is there any advice I can pass on to him on how to handle this.
Thankyou

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