Southern Water are Rubbish!!!!

madmich666

Hiya.

Sorry I'm not sure if I have posted this in the right place.

I'm so stressed because Southern Water have yet again threatened me with Court action. AGAIN!!! :mad:

The story started when I got my flat... I didn't move in straight away but got a massive bill from Southern Water and it took 3 months and loads of phone calls to tell them I'm not paying because I don't live there and not used the water etc... and then paid the service charge. I then got my next bill in May and I looked at the meter because I'm not going to pay for what I've not used and they sent me a massive bill!!! Anyway it turns out the meter is broken they managed to work this out back in July. Since then I have had 3 red letters, a letter from Morecroft Debt Collection, a letter from their solicitors office and finally this morning I've had a final reminder and again threatening Court action. Each time I get a letter I phone and tell them the situation etc and that my account is on hold and I can prove it because I have a letter etc and I have told them that I didn't actually move in until February and when I said this the woman on the phone got so stressed.

What can I do about this. Unfortunately I cannot change my water supplier but southern water couldn't run a pi55 up in a brewery!!!

Anyone got any advise?

Thanks

Mich x

chevalier

Is there a water ombudsman. Isn't that what Ofwat is? I would complain to them. I would also look up the ceo of southern on the companies house website and complain direct to him, detailing the whole thing. Sometimes that will sort it
chev

madmich666

Thanks for that I didn't even think about doing that.