Curry's warranty return query

mutley74

I bought a VAX carpet washer last year for £100 with an extended warranty thrown in. Its now 15mths on and starts leaking everywhere.

Before i take it back this weekend seeking some advice to deal effectively with Currys so i dont get fobbed off by them.

On the website they dont sell the same model, and the nearest model they have with teh same features is now £150!

Will they replace the machine even if the new equivalent model is more expensive, or does that mean i have to pay the difference?

any advice welcome.....


(my advice dont buy a VAX - its already 2nd machine and we dont use it much!)

mutley74

mutley74 wrote: »

I bought a VAX carpet washer last year for £100 with an extended warranty thrown in. Its now 15mths on and starts leaking everywhere.

Before i take it back this weekend seeking some advice to deal effectively with Currys so i dont get fobbed off by them.

On the website they dont sell the same model, and the nearest model they have with teh same features is now £150!

Will they replace the machine even if the new equivalent model is more expensive, or does that mean i have to pay the difference?

any advice welcome.....


(my advice dont buy a VAX - its already 2nd machine and we dont use it much!)

BUMP any advice welcome

ShaunJUK

You have the value of your original purchase to exchange your item, however if a carpet washer isnt available for that price they have to offer you the cheapest carpet washer they sell. However there is currently a Vax carpet washer for £99.99 in the sale (Product Code 389052)

mutley74

actually they were going to offer teh replacement model which is now more expensive for straight swap! Or they even offered me full refund! But as i forgot some of teh attachments i need to call back into the store!