Broken Laptop help

Hiy all, I hop my first post is in the corect place, feel free to move if not, just after a bit of advice if anyone can help.;)

Bought a laptop back in December 2006 form Brighthouse ( I know:o never again, but im on my debt free journey now!) Six weeks ago it went totally kaput and I sent it back to them to be repaired since I'd been forced to payout for there expensive "optional service cover". They have come back to me today to say it is unable to be repaired. They offerered me a replacement which is a much lower spec, I wouldn't have bought it initially and its refurbished. I've refused this one. What are my rights please if any? After all its not my fault they cant repair it, but surely I should be offered a replacement that is the same or similar, after all thats what I paid for. Also the ones they are offering me are secondhand, do I have to accept this? I know its 20 months down the line but ive more than paid over the odds for it.

Would anyone happen to know what my rights are, they wont give me a brand new laptop of similar spec fair enough, but what am I entitled to?

Any help much appreciated thanks xxx:D :D

Replies

  • Enterprise_1701CEnterprise_1701C Forumite
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    It depends on the terms of the service cover, though normally it would be replaced with an equivalent spec, refurbished is normal. Refurbished is not a bad thing, normally fully working with full guarantee, sometimes just a return that someone did not fancy.

    Check the terms of your cover, it should say what they have to provide you with.
    What is this life if, full of care, we have no time to stand and stare
  • northernrocknufcnorthernrocknufc Forumite
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    I had a huge problem with the motherboard on my 8 month old HP laptop. They replaced the motherboard but 4 months later it was broke again, same problem and they didnt want to know.

    I'd say best bet it so drop it on the floor and claim on house insurance saying it fell of the table. A white lie i know but its the only way u are going to get anywhere.
  • grannybikergrannybiker Forumite
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    I'd say best bet it so drop it on the floor and claim on house insurance saying it fell of the table. A white lie i know but its the only way u are going to get anywhere.[/quote

    Would you? You obviously don't have a very high excess on your policy then!
    We had our garage broken into 18 months ago and some tools taken. They replaced these, (i.e., they actually hired a tool firm to replace them,) but we had to find the £100 excess up front to pay the tool firm.
    When we came to renew our policy, many of the cheaper companies like Esure wouldn't even quote us, despite us having even higher levels of security, because we'd had a claim!
    We've ended up paying quite a bit more for the same level of cover this year, perhaps to help fund fraudulent claims?
    Worse things will have happened in the world today...
    "The only thing that really matters, it to love and to be loved."
  • northernrocknufcnorthernrocknufc Forumite
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    Well i could have told you what i did 1st before i went to the insurance company.

    HP recommended a company who could fix my laptop for £180. Bargain i thought as my laptop cost me £800. It was fixed and delivered back to my door within 10 days. No sooner had i had the laptop back it broke again (same problem). Contacted the company and the agreed to take a look costing me £20 courier fee. Same thing happened again - broke with in days. Contacted the company again to be told they hadnt replaced the motherboard on the 2 occations they had my laptop, just repaired it and if i wanted it replacing it would cost me £300 on top of what i had already paid.

    £500 in all it would cost be to be honest.

    My house insurance will prob go up but no way by £500 which it would have cost me to get my laptop fixed. I pay a fortune for insurance with accidental damage so why not use it.
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