Please help - Halifax error leaves us £000's worse off

Locoblade

I can completely understand how you feel, but the way they'll look at it is the error was initially in your favour, and its been rectified so you're now back to where you should be, you've not actually lost anything. The problem has arisen because you were remortgaging at the time and the incorrect statement has misguided you, not because they've increased your debt.

Have you checked whether the £4k is a deal breaker on the remortgage with the new lender or not? If it can be accomodated then you're no worse off than if they'd not made the mistake in the first place, I' certainly go down that route to start and get signed up before it expires with if the deal you've been offered is better than you can get now, because I don't think you'll get much joy out of persuing a compensation claim against Halifax.

dunstonh

Complaints are normally viewed on how much you are out of pocket due to their error. In this case you are not out of pocket so there isnt much that is likely to come from this. If they decide that it was an error rather than timing then they may give you £25 or so but there is little reason for them to write off £4000. Especially as you are taking the lending elsewhere.

pinkcheshirecat

Apologies - It's not so much that I don't believe we owe the money - it's more that the co I'm remortgaging to have changed their products in the last couple of days and I'm concerned that as I'll now need a new offer I'll be worse off as the allowance is normally £1k or so up or down from the application/offer figure. Obvioulsy we're now outside that and if it has to be re-offered if we don't get the same deal then it's going to cost us thousands - all because of Halifax!

Locoblade

There's not much point in worrying about it until you know the facts though. Id give your new lender a call, explain the situation, find out if the additional sum makes a difference to your application and go from there.

regularsaver1

did the solicitors acting for your new lender not get a full redemption letter confirming balance a while ago?