Urgent advice needed please!!!
in Mortgage-free wannabe
7 replies 766 views
I am very unhappy with unexpected charges for £3000 mortgage overpayment from C&G today. They have charged us a fee of £ 10.00 for the transaction. This fee apparently has been introduced by them since May 2008, but they did not make us aware about it in advance at all. What's more, there is nothing in our loan agreement from 2 years ago or/and annual statement from January this year that they are allowed to charge for overpayments ( if overpayment is within 10% of outstanding balance). The lady on the phone just stated that they are allowed to change any fees if they want and lied to me that the customers have been warned in advance ( but we were not). I need some advise on this - is it legal? Are we are able to complain? Many thanks for your help.
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