Chargeback. Can't do anything about them?

tawecdl

I sold some tickets for a concert on ebay about 9 months ago for £60. Sent tickets, everything fine and dandy.

I withdrew all finances in paypal and got on with my life.

Then a few months ago I received a debt recovery letter from paypal asking for £60. So I logged on to my account and saw that I was £60 in the red.

Turns out that the buyer did a "chargeback" and got the money for the tickets back. Paypal had emailed me a few months ago but I never log into my email account as I wasn't expecting anything. So they wanted £60 or debt collectors would come and take my belongings to the value of £60.

I emailed paypal and they have stated that they can't do anything about it and have now closed my account.

What can/should I do?

windra

There is nothing you can do.

Paypal gives the seller 1 month to reply, its a mesure to help the customers when they file a claim, if the seller doesnt respond it is settled in the buyers favor,it ensures buyers dont have to wait indefenatly to get a response.

Always check your mail, in this case its clear it was your own fault.

CelticStar

Just out of interest, why did the buyer claim a chargeback?

TraceyB79_2

What was the reason for the chargeback? Do you have proof of tracked delivery? Did they leave you feedback? Perhaps you could email/call the buyer to ask what's going on??

soolin

TraceyB79 wrote: »

What was the reason for the chargeback? Do you have proof of tracked delivery? Did they leave you feedback? Perhaps you could email/call the buyer to ask what's going on??

The sale was 9 months ago and the OP has only just discovered that he lost a chargeback and now debt collectors are after him. I doubt very much that a buyer would welcome a call 9 months after the event, for whatever reason. Likewise supplying tracking or whatever now is too late, the chance for appeal has long gone.

catmiaow

I think this has been a nasty lesson for you. I am sure you will always check your emails/paypal account if you do business with ebay again.

jd87

Perhaps they tried to get into this concert with the tickets and weren't allowed. As far as I know, you can't sell on tickets like this.

tawecdl

There was no reason given. I just wrongly assumed that a buyer can't take money out of my account after they have paid for an item without my consent. A lesson learned. I genuinely bought the tickets from ticketmaster but couldn't go. It was for 2 tickets and I've never sold tickets before. I sent them recorded delivery but as a few months went by I pressumed everything was ok.

I wish ebay was more friendly. You buy you pay. End of story. As a seller I see this as plain theft and would rather given the tickets away on here rather than someone steal them off ebay. I agree I should check my emails more regularly, but I rarely use ebay and i've got better/more important things to do than to check my ebay account and emails lol.


Never mind, lesson learned and someone would have a big smile on their face, I apparently owe paypal £60, they aint gonna get it!

tawecdl

windra wrote: »

There is nothing you can do.

Paypal gives the seller 1 month to reply, its a mesure to help the customers when they file a claim, if the seller doesnt respond it is settled in the buyers favor,it ensures buyers dont have to wait indefenatly to get a response.

Always check your mail, in this case its clear it was your own fault.

It's my fault that I didn't notice this person stole from my paypal account yes,

It's not my fault that this person decided to steal from me lol./

Drea

I had something similar a couple of years ago. It was a PSP I sold (with some games/films). I did get the email about the dispute (he said he never got it) but I couldn't work out how to reply to the thing, I emailed paypal to ask and never got a reply. So I lost it in the end.

Paypal then took £115 out of my account (I had spent £15 of the money) then closed it and I have never been able to use paypal since. Still makes me angry! :rotfl:

windra

I personally think that the system works well,think of it from a buyers perspective...something is wrong with your item, you contact the seller by email...no reply..so you make a claim, a month goes by and the seller still doesnt reply...i would be pretty angry at the seller for ignoring me.

Thats why paypal automatically gives a refund, they cant wait forever if the seller doesnt reply to emails.

Ive had some items not turn up/not as described and the seller has not responded so i got a refund. If the seller had replied i would have sent some of the items back to them, i was very annoyed having to wait a month for a refund.

You get a month to reply to any claim, its a shame to hear that you got into debt because of it, but checking email once every 3 to 4 weeks isnt too much to ask IMO.