Distance selling regulations

I'm_With_Stupid

Dunno if this is the right section, but anyway.

Right, I ordered a shirt on the internet in (as far as I'm concerned, and I was pretty careful to get the correct size) size 34/36. I received a size 46/48. Not exactly a trivial mistake. Anyway, I sent it back, complete with a receipt for postage, which I assumed they would refund in line with their T&Cs, because as far as I'm concerned it was their mistake. But I received an email today saying that they would send out a new shirt free of charge, but wouldn't refund the return postage, because they claim that whatever appears on their invoice on any website orders is exactly what the customer ordered, so there is no scope for mistakes. :rolleyes:

Anyway, whether or not I made a mistake, essentially all of this is my word against theirs. But the thing is that once you've made an order, you can't then log back into the website to look at your order history and check it. And while they did send me an email to confirm that I had made an order and give me an order number, the actual item I ordered and the size I ordered it in wasn't included in this email. Under the distance selling regulations, are they not required to provide the information in writing or by email? I've never ordered from a website before that didn't send you a copy of the invoice before sending the item out.

derrick

I'm_With_Stupid wrote: »

Dunno if this is the right section, but anyway.

Right, I ordered a shirt on the internet in (as far as I'm concerned, and I was pretty careful to get the correct size) size 34/36. I received a size 46/48. Not exactly a trivial mistake. Anyway, I sent it back, complete with a receipt for postage, which I assumed they would refund in line with their T&Cs, because as far as I'm concerned it was their mistake. But I received an email today saying that they would send out a new shirt free of charge, but wouldn't refund the return postage, because they claim that whatever appears on their invoice on any website orders is exactly what the customer ordered, so there is no scope for mistakes. :rolleyes:

Anyway, whether or not I made a mistake, essentially all of this is my word against theirs. But the thing is that once you've made an order, you can't then log back into the website to look at your order history and check it. And while they did send me an email to confirm that I had made an order and give me an order number, the actual item I ordered and the size I ordered it in wasn't included in this email. Under the distance selling regulations, are they not required to provide the information in writing or by email? I've never ordered from a website before that didn't send you a copy of the invoice before sending the item out.

Put it into this thread; -
http://forums.moneysavingexpert.com/showthread.html?t=108335&page=52