VIRGIN up my interest rate

emmah123

I am so mad with virgin they have sent me a letter putting my interest rate up by 15% from 19.9 - 34.9 i called them to justify it they told me that i was business they had serviced my account and decided to increase my rate he said he could do nothing for me even though they could see that i was only making min payments £55.00 on £3250. ahhhhh I cant switch to someone else as they all say sorry you have been unsuccessful on this occasion!!!!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Buzzbox

I've too recently received a letter stating that they will up my interest from 15% - 21%, what the heck is going on? I've luckily cleared that card.... oh and a lot of cc lenders are not giving out cards anymore... or shall I rather say, not better cards.

claireabelle_2

virgin upped mine same as yours several months ago - 35%! :mad:
0% due to come to an end in Nov and I will pay it off the day before... be warned, if you have 0% balances they try and get you to do more transfers so the 0% ones will get paid off before the 35% ones once the deal ends. I'll be cancelling my card on 15th Nov after about 6 years and I'll tell them why!

ramenkid

I got the Virgin credit card because it offered 0% balance transfer for 13 months. After a year it was all cleared. With another promotional balance transfer rate at 4.9%, I transfered other cards' debts onto the Virgin card. I always paid monthly on time, I set up a standing order to pay the credit cards every month and I made sure the payment reached to Virgin few days before payment due date so I don't miss any payment. However, after a couple of months having 4.9% on the card, Virgin put it up to 21.9% because 'I missed a payment'! I then check all the printed statements and realised within 5 months the statement due date was put forward 7 days. ie. Used to be 12th every month then now it's 5th. They put a day or two forward every month. I didn't notice and hence didn't change my standing order going out date. I was gutted, wrote a formal complaint letter but they insisted I had to pay the higher interest rate. Then, I successfully got a new Abbey Zero credit card. 0% balance transfer with no transfer fee. So now, I don't owe Virgin anything. : )
Avoid Virgin card after you finish with the promotional offer with them. It's MBNA, not worth it. They rang me twice today trying to get me to do a new balance tansfer since I paid their card off in August. Told them I wasn't interested, just haven't got round to close my account after what they had done with statement date! Even the first operator was surprised and agreed to me that was no good!

emmah123

I have a direct debt with virgin so I dont miss any payments but they seem to just want to take the p**s as much as they can! I have never been over my limit or missed a payment and im so angry they make enough money without making more while so many of us are struggling at the moment!!

cryton

Ive Just come off my 0% balance transfer with virgin, they then put it up to 35%. After many phone calls, complaining about the fact the % rate has never been on any of my statements, so i was never aware of how much it could be, i got through to someone who could maybe change my rate. I moaned a little more saying if I'd of know this i never would of taking the offer, within 20 seconds of me taking a breath they reduced i to 25%.
Not great but better.
Phone this number 0800 783 1116
If like me there is nothing on your statement making you aware of your % they will give a little.
Hope this helps

Miss_Piggy_2

Virgin have just done this to my husband. And it was the straw that broke the camels back. He is now applying for a DMP with the CCCS as we just cannot afford the repayments. I just hope Virgin realise what problems they are causing. I guess they have their reasons.

Miss P
xx