wine refund..

x.x.x.

hi, just a quick question?
i was wondering what the law on returning 'corked/faulty' wine to a supermarket was? if the individual has no reciept, are they enititled to a refund/exchange?
ive looked online but i cant find anything...
many thanks

gabycat

if you have no proof of purchase, i think you would be lucky to get anything

x.x.x.

thanks for the reply... so they could be told no refund or exchange, and its within the law?

dmg24

Proof of purchase does not have to be a receipt, it may be a card statement (for example). Without proof of purchase, the retailer does not have to do anything.

dark_666_angel

A few years ago I purchased a bottle of wine that had problems with the corkage on it. I didnt have a clue where I purchased the wine from so I wrote to the address on the label saying that I was disappointed and would send them the cork and bottle for their reference if they would send prepaid packaging etc. They sent me an apology, postage for my letter and 6 replacement bottles.

Although you may not have the receipt it may be worth a letter...

Ivan_Konstantinov

faulty towers was a very funny episode about corked bottle :beer:

donglefan

I had a stinking leg of lamb I took back to Tesco, no receipt, slammed down the offending item on the desk, refund swift.

sitcom123

i went to asda customer services with just a receipt when my bottle of wine fell out the bottom of one of there cheap bags and smashed on the road. They didnt bat an eyelid just told me to go and get another one free of charge. I thought I had no chance, but always worth a try I say