help with huggies!!!

hi, sorry if this is not the right board to post this on but i have a 6 week old baby i use huggies nappies the last pack of nappies i bought almost half of these the tab came of on one side so i could nt use the nappy!!!! as you can imagine i am not best pleased to say the least i want to email them to complain but can t find an email adress any where for complaints :mad:
i would be most gratefull if someone could help
many thanks xxxxx
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Comments

  • hi, i cant find an email address but on my pack of newborn huggies here there is a phone number 0800 587 5298
    or address - Kimberly-Clark Ltd, 1 Tower View, Kings Hill, West Malling ,Kent ME19 4HA
  • dlpugh
    dlpugh Posts: 47 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    hiya.
    I've had this problem with huggies too when Ive bought them on offer.
    Ive contacted them twice but both times I went to the website and their was a form to fill in to contact them. Ive tried looking at the website now to find the link for you but it says the website is under construction now!
    Hopefull someone will come up with a number for you, but I do remember that you need the ref number from the pack of nappies and the ref number on the actual tabs on the nappies themselves (if you can make it out on your nappies!). So if you dont get an email address or phone number it would be worth making a note of the reference numbers and keep checking the website for it to be back up and running?
    Good luck with it anyhow!
    xxx
  • Star
    Star Posts: 563 Forumite
    I had the same problem, used parcel tape to hold the nappy on and never bought Huggies again. I have always found Pampers the best, especially when they are younger (i.e. under 6 months).
    :dance: :dance::dance:
  • kristi
    kristi Posts: 278 Forumite
    Hi, I had this problem with huggies quite a few times but put it down to one of those things. I use Pampers now tho the have much more stretch in them and i think thats why the huggies used to rip coz they had no stretch in the sides
  • Hi,

    I had this problem when i went on holiday with my twins and 2 big packs of huggies, over half were defective!

    I complained by email to [EMAIL="consumeruk@kcc.com"]consumeruk@kcc.com[/EMAIL] and while they didn't reply to my email or anything, i was sent 3 x £9 vouchers and an apology within 2 weeks.

    Hope that helps!
  • :hello: TIA evry1,

    I wont :naughty::naughty:be buying HUGGIES.. for DD2 who should hopefully pop out soon.
    PAMPERS all the way:j:j:j.

    x x x
    Men will say of matrimony : “Why buy the cow when you can get the milk for free” While women say of marriage : “Why buy the whole pig just to get a little sausage”:rotfl::rotfl::T

  • I used huggies for my son all the way through never had this problem, they were great and never leaked. When we did put him in pampers (whilst on holiday)he kept leaking!
  • mummytofour
    mummytofour Posts: 2,636 Forumite
    I stopped using huggies in `997 on my dd as they tabs came off all the time! So 11 yrs on they are still rubbish lol.

    Save yourself some money and by tesco own brand they are also very good nappies.
    Debt free and plan on staying that way!!!!
  • amandada
    amandada Posts: 1,168 Forumite
    1,000 Posts Combo Breaker
    Any time I had a similar problem with nappies (I used Pampers for dd and Huggies for ds) I called the customer service number on the pack and was always sent vouchers for replacements
  • stick to pampers as the rest say.

    huggies also seems to leave red marks on my little one
    No reliance should be placed on the above.
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