Extended Warranty Vs Sales of goods act 1979

bluestone_2

I am about to purchase a LCD TV and have read in the forum that in the Sales of goods act 1979 - "That goods should last a reasonable amount of time and be fit for purpose".
My question is that should I buy an extended warranty (which isn't cheap) or can I rely on the Sales of goods act to cover me for any fault which may develope after the 1 year standard warranty?

Thanks

Slapps

the only time I would buy an extended warranty would be to help get the price of the tv down and then I would cancel within the 7-30 days after lol. I can't see how you couldn't rely on the act as it has worked for others so why not you?

sco0ter

bluestone wrote: »

My question is that should I buy an extended warranty (which isn't cheap) or can I rely on the Sales of goods act to cover me for any fault which may develope after the 1 year standard warranty?

Thanks

You cannot rely on the sale of goods act the same as a warranty. You would have to be able to prove that you bought the TV WITH the fault and it was nothing you had done. This could cost you money for engineers reports and small claims action with no guarantee of actually winning .

McKneff

there are certain credit cards that if you buy with them they give you an extra years warranty, Nationwide being one of them.

alwaysonthego_2

sco0ter wrote: »

You cannot rely on the sale of goods act the same as a warranty. You would have to be able to prove that you bought the TV WITH the fault and it was nothing you had done. This could cost you money for engineers reports and small claims action with no guarantee of actually winning .

The first six months of purchase it is up to the retailer to prove that the fault was not inherent. After the six months it is up to the consumer the prove that it is inherent. The SOGA covers consumers up to 6 years dependent on what a reasonable lifespan is of the product and how much was spent. For example a £1000 lcd tv would be expected to last longer then a tv with the sames specs just costing £100.

sco0ter

On going with experience of COMET.. I bought an ACER laptop from them and within 18 months it had broken both hinges on it. The screen became completely detatched. I went to see them and got consumers direct involved. ACER admitted it was a manufacturing fault with the model and told me if I had bought it anywhere except PCworld/Dixons/Currys or comet then they would have repaired/replaced it.

Even after being told this and showing the response to consumers direct I was still told that it would be hard to prove if COMET would not admit the fault. Comet said it was cosmetic damage and therefore they would not fix it. I was advised by Consumers Direct and by the court clerk to drop the case as it would be hard to prove and could end up costing me more than the laptop itself to try and prove it.

bluestone_2

alwaysonthego wrote: »

The first six months of purchase it is up to the retailer to prove that the fault was not inherent. After the six months it is up to the consumer the prove that it is inherent. The SOGA covers consumers up to 6 years dependent on what a reasonable lifespan is of the product and how much was spent. For example a £1000 lcd tv would be expected to last longer then a tv with the sames specs just costing £100.

Thank you All for the reply. So do I have a leg to stand on if after a 1 year my TV fail, I can write to the retailer and quote the SOGA "That goods should last a reasonable amount of time and be fit for purpose" and demand a repair? I presume a £700 LCD TV should last for than 1 Year?

alwaysonthego_2

bluestone wrote: »

Thank you All for the reply. So do I have a leg to stand on if after a 1 year my TV fail, I can write to the retailer and quote the SOGA "That goods should last a reasonable amount of time and be fit for purpose" and demand a repair? I presume a £700 LCD TV should last for than 1 Year?

I would expect a £700 tv to last longer then a year. If there is a dispute and the retailer is not adhering to the SOGA then it would need to be taken through the small claims where a judge will deem what is reasonable. Check out consumer direct's website which as some really useful information. Personally I don't bother with extended service agreements, overpriced and a rip off IMHO.

dan90251

I bought a Sony Flatscreen TV from Amazon on 29th May, and Now Oct 13th... it won't turn on, I've checked the fuse but it's just dead.

I've contacted Amazon and they request that I contact Sony to try and resolve the issue and then they tell me to read their return policy.

Which says contact their help desk.... it does seem to go in circles.

I don't mind asking Sony if there's a simple way of sorting the issue, but am I right in assuming that ultimately Amazon have to deal with this problem.

My other question is who pays from postage and insurance of the TV, in a seperate incident Pixmania (bought via Amazon) say I need to send my Faulty on Arrival Printer back and pay for postage and insurance. It's huge and weighs a tonne, can I reasonably expect PixMania and Amazon to recoup my postage expenses for their faulty products.

Either way it seems nothings built to last nowadays.

dan

catmiaow

Yes you are right Dan, Amazon are ultimately responsible. Sony may as a gesture of goodwill deal with the problem, but if not then Amazon are responsible and must either provide you with an exchange of same tv or similar spec or a refund.

Makes you think not to purchase goods like that from Amazon, if thats how they are being. It has put me off!

I am pretty sure that you are responsible for paying postage for returning faulty goods, you can try and get the company to pay you back but not guaranteed.

derrick

dan90251 wrote: »

My other question is who pays from postage and insurance of the TV, in a seperate incident Pixmania (bought via Amazon) say I need to send my Faulty on Arrival Printer back and pay for postage and insurance. It's huge and weighs a tonne, can I reasonably expect PixMania and Amazon to recoup my postage expenses for their faulty products.

Either way it seems nothings built to last nowadays.

dan

Your contract is with Amazon, but sometimes it might pay to contact the manufacturer direct if they are willing to help.

Re the postage, if the goods are delivered faulty, you do not have to pay p&p to return them, that is the suppliers responsibility, from HERE Q4, para 3; -

The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective) or if the term requiring the consumer to return the goods is an ‘‘unfair term’’ within the meaning of the Unfair Terms in Consumer Contracts Regulations 1999 and The Unfair Terms in Consumer Contracts (Amendment) Regulations 2001.