faulty phone lead

ovetta2001

I purchased a charger and a lead (two seperate parts) from my Orange store 2 months ago.

Long story short the lead ended up being faulty today. I went to the Orange shop and he said he could exchange it or refund it but only if I had a receipt. As far as I'm aware I no longer have it and had to buy a new lead. Now I know it only cost me £4.99 but it isn't the point. It wasn't my fault it was faulty in less than two months.

I may be wrong but I thought if something was faulty you could get an exchange or refund without a receipt.

Am I wrong?

Thanks guys

Clive_Woody

I think you will need some sort of proof of purchase (a bank/credit card statement would also do), otherwise they cannot know where or when you bought it.

ovetta2001

Even if it is an orange store own brand?

Clive_Woody

ovetta2001 wrote: »

Even if it is an orange store own brand?

I imagine they would still want proof of purchase to show when it was purchased. The warranty probably only covers it for a year, so you need to prove you bought it within the last 12 months.

exel1966

ovetta2001 wrote: »

I purchased a charger and a lead (two seperate parts) from my Orange store 2 months ago.

Long story short the lead ended up being faulty today. I went to the Orange shop and he said he could exchange it or refund it but only if I had a receipt. As far as I'm aware I no longer have it and had to buy a new lead. Now I know it only cost me £4.99 but it isn't the point. It wasn't my fault it was faulty in less than two months.

I may be wrong but I thought if something was faulty you could get an exchange or refund without a receipt.

Am I wrong?

Thanks guys

Just as the law protects consumers when making purchases it also protects the retailer. Who's to say the goods didn't come from another store elsewhere ? Not everybody is honest !

As others have said a receipt is not required by law, but you must be able to prove that you made the purchases from that store, whether it be via a loyalty card, a bank statement, a credit card statement. Without that the retailer is under no obligation to replace or refund.