Damaged Box From Amazon

heskpesk

I recently ordered some Birkenstock sandals from Amazon for my Nieces birthday. the order arrived today but the shoe box is quite badly damaged.


What options do I have and how do I let Amazon know the problem.If they were not for a presnt it would not be a problem but it makes the present look shoddy.

Will I have to send back at my expense? Could I keep the shoes but get some money back?? Any views would be greatly appreciated:mad:

Debt_Free_Chick

I'm not sure you're going to get anywhere - it's packaging and that's the stuff that protects the product. Almost certainly damaged "in transit" - yes, the courier/distributor is Amazon's contractor and therefore your complaint is with Amazon, but what's to be done?

Can't you just wrap them imaginatively and forget about it?

maemaesmummy

I have received goods from Amazon where the packaging has been damaged and emailed to say so... they responded with a 15% discount for the goods.

tomstickland

How about taking the shoes out of the box or using another box?

heskpesk

Thanks for advice. I left my contact number on website and was called back straight away.The sandal is now out of stock and it is the style she wanted.Offered to either post back at Amazon cost or have a 25% partial refund and keep goods.Went for the 25% off and very impressed with Amazon customer service.

Hope this may help others if same thing happens.

Debt_Free_Chick

Well I'm amazed

but happy for you that I was proven wrong! :j

windym_2

Amazon imho have the best CS of any on/offline store.