Kaupthing edge question.

trashcan_2

Hello,

I have been looking at my kaupthing edge transactions, and I can never get them to add-up. Why is it when I put money in, it does not add up. Say my balance is £4003.29 and I deposit £100 it should be £4103.29 but it never is: It is alway short.

And the interest what is meant by TDSI ? The interest never adds up either. How are you supposed to keep a check when you can't keep tally.

How do you Kaupthing edge users get on? Can you tell me where I am going wrong, or is is the bank fault?

Thank you.

noh

No idea why your figures do not tally.
TDSI means Tax Deduction Scheme for Interest the amount is the tax deducted from your interest.
http://www.hmrc.gov.uk/tdsi/faqs.htm

Nigel

Geoffo_M

trashcan, check also if the interest credited to your monthly saver is correct. I just noticed that my August figure is exactly the same as the July one. OK, there has been no movement in the month and there are 31 days in both months, but August should be slightly higher because of the interest added in July.

I have also just checked the calculations, and both months appear to be under credited. Monthly interest is advertised as 6.36%, and I am being credited 6.15%

trashcan_2

I finally worked everything out, and how it works. Its not possible to work out my exact interest because of payment mad during the month:but it look OK.

Thanks.

Oblivion

Geoffo_M wrote: »

I have also just checked the calculations, and both months appear to be under credited. Monthly interest is advertised as 6.36%, and I am being credited 6.15%

I've just checked mine this morning and the interest is spot on to the penny and 6.36% has been applied.

My moan is the slowness of the KE website. It took four attempts to log in this morning, the first three failed with an on-screen message along the lines of "Error, log in is taking too long". Well it's them that's taking the time, not me. When I did finally get through the login process with waits of around 3 minutes between each screen, it took nearly five minutes to bring up my transaction details.

There is something very amiss with their website, and it's not filling me with much confidence.

Dave.

ginvzt

I think it is the volume of people trying to check how much they money grew in a month on the 1st day of the month that slows the log in so much. If you are noticing it is rather slow, leave it till afternoon and it is much easier to log in! (Just tried and it took seconds to log in!)

Oblivion

ginvzt wrote: »

I think it is the volume of people trying to check how much they money grew in a month on the 1st day of the month that slows the log in so much. If you are noticing it is rather slow, leave it till afternoon and it is much easier to log in! (Just tried and it took seconds to log in!)

Yes, that's a good point. Also the fact that the 1st day of the month (interest day) coincides with it being a Monday, the first working day of the week, so there will be plenty of people checking to see if other transactions have appeared in their account.

Dave.

Geoffo_M

Geoffo_M wrote: »

trashcan, check also if the interest credited to your monthly saver is correct. I just noticed that my August figure is exactly the same as the July one. OK, there has been no movement in the month and there are 31 days in both months, but August should be slightly higher because of the interest added in July.

I have also just checked the calculations, and both months appear to be under credited. Monthly interest is advertised as 6.36%, and I am being credited 6.15%

As you were, my interest is ok after all. Calculated to 2 decimal places on a daily basis and it's spot on. Apologies KE

[Deleted User]

Oblivion wrote: »

I've just checked mine this morning and the interest is spot on to the penny and 6.36% has been applied.

My moan is the slowness of the KE website. It took four attempts to log in this morning, the first three failed with an on-screen message along the lines of "Error, log in is taking too long". Well it's them that's taking the time, not me. When I did finally get through the login process with waits of around 3 minutes between each screen, it took nearly five minutes to bring up my transaction details.

There is something very amiss with their website, and it's not filling me with much confidence.

Dave.

It wasn't filling me with much confidence either; which is why I closed my a/c recently. It is a shame, because they pay a great rate of interest; but I could do without the hassles; and concerns to be honest. Bradford & Bingley's e-savings a/c is fantastic, and pays practically the same rate anyway (6.51% Gross/AER). Also, at the end of the day, B&B are on the high street.........

Goldfinger.

glitterygert

I don't understand my interest rates either, could someone explain for me please, I leave my interest in, can anyone tell me if the following is correct, just in the normal savings account:

31.08.08 Acc. bal. £10.088.84 interest = £43.17

29.08.08 Acc.bal £10.132.49 interest = £43.65

So does that mean I got 48p extra for leaving my interest in?

Sorry to bother, but I am really stupid with figures

thanks

chinbergs

Deleted_User wrote: »

It wasn't filling me with much confidence either; which is why I closed my a/c recently. It is a shame, because they pay a great rate of interest; but I could do without the hassles; and concerns to be honest. Bradford & Bingley's e-savings a/c is fantastic, and pays practically the same rate anyway (6.51% Gross/AER). Also, at the end of the day, B&B are on the high street.........

Goldfinger.

It just goes to show how varied customer experiences are. I've been really pleased with KE so far... I actually moved there from Bradford & Bingley, who I was really disappointed with - so much so that I got a £30 cheque from Bradford & Bingley to 'make up' for the poor customer service I received.