Mis-Sold Endowment Forms

RBNI

Hi everyone,
After discovering this site, we decided to make a claim for a mis-sold endowment policy and downloaded the appropriate letter templates etc. from links on this site.

We have now received a reply from MERCER Ltd, Tower Place, London, together with an 8 page questionnaire which requires completion to proceed with the claim.

On the questionnaire it asks for obvious information such as policy numbers, sum assured etc. but also information which we think isn’t really relevant or appropriate.
i.e.
· Details of any pension plans and income / values at maturity
· What rate we currently pay tax at
· Salary and monthly outgoings at the time the policy was sold (approx 15 years ago)
Has anyone else experienced questions like this from any other companies?
We would appreciate any comments, as we feel this information is not really relevant and the questions have been included to create an extremely off putting form!
Many thanks in advance.

dunstonh

· Details of any pension plans and income / values at maturity

That one is for those that have complained on the basis of a mortgage taken past selected retirement age.

· What rate we currently pay tax at

Higher rate tax payers benefit from endowments as they avoid higher rate tax. Although apart from that there is no impact on a complaint.

Salary and monthly outgoings at the time the policy was sold (approx 15 years ago)

Affordability check to see if you could afford the mortgage.

Has anyone else experienced questions like this from any other companies?

It is quite common for companies to seek clarification. Especially when the information in your complaint contradicts the information they have on file.

We would appreciate any comments, as we feel this information is not really relevant and the questions have been included to create an extremely off putting form!

You can refuse to answer but that may be held against you. You can also say you cannot remember but that can work against you if you use it too much. eg. if you cannot remember a number of those details then how can you remember that it was mis-sold

The questionnaire is mainly a standard forma for that company to handle the variety of template letters that come in (you send in a template, they send a template back). If you were mis-sold then you have nothing to hide from that information.