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Remortage complete how long for rebate?

Wehave just sucessfully remortgage and the mortage went through half way through the month.

On our previous mortgage I am sure we paid in advance - but regardless I think we should receive some money back from them as in effect we paid for a whole month and only borrowed for half of it.

I called them to discuss after completion to be told they can take 30 days to confirm!I couldnt speak to anyone in that specific department as they dont take calls. I said this seemed a very long time.

Please can anyone give me some advise?

Thanks

Julia
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