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Should I complain ?
no_bull
Posts: 10 Forumite
Hello again all,
After many weeks, I am remortgaged - almost
The conveyancer who works for new mortgage bank called me and said I am getting about £3000 cheque and asks if FirstPlus settlement figure is OK. I did not have a copy of settlement figure, and think maybe it is PPI refund so I am very happy to receive a rebate :j :money: :j
Now FirstPlus say I have not paid in full. I am not unhappy to pay as the money is theirs and I have funds :rolleyes:, but am unhappy that conveyancer cannot do basic maths :mad:. But conveyancer does not work for me - shall I write to her to detail error she has made and complain ? I feel this is very bad that she made such a mistake as she was told exact figures of payments made :mad: and I have been charged extra for getting funds via telegraphic transfer, which is now waste of cash :mad: :mad:.
I will be in contact as I need to sort out paying FirstPlus, what thoughts do you have on this ? Maybe I will wait till it is all over then complain ? I am confused (and easily so) 
After many weeks, I am remortgaged - almost
The conveyancer who works for new mortgage bank called me and said I am getting about £3000 cheque and asks if FirstPlus settlement figure is OK. I did not have a copy of settlement figure, and think maybe it is PPI refund so I am very happy to receive a rebate :j :money: :j
Now FirstPlus say I have not paid in full. I am not unhappy to pay as the money is theirs and I have funds :rolleyes:, but am unhappy that conveyancer cannot do basic maths :mad:. But conveyancer does not work for me - shall I write to her to detail error she has made and complain ? I feel this is very bad that she made such a mistake as she was told exact figures of payments made :mad: and I have been charged extra for getting funds via telegraphic transfer, which is now waste of cash :mad: :mad:.
I will be in contact as I need to sort out paying FirstPlus, what thoughts do you have on this ? Maybe I will wait till it is all over then complain ? I am confused (and easily so
) *** Please note that I work for a subsidiary of e-tailer dabs, however all views are my own and not that of the company ***
:A Trying to be good, failing miserably :j
English is not my mother tongue, so correct me please if I say it wrong
:A Trying to be good, failing miserably :j
English is not my mother tongue, so correct me please if I say it wrong
0
Comments
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I'm not sure that the conveyancer has made an error.
She would have been given settlement figures and would have dispersed the funds based on those figures. Any amount left over would be paid to you. If firstplus are now asking for more, then what you should really be querying is the settlement figure that was given to the conveyancer and if this was the amount paid. First Plus can give this to you as can the conveyancer. Then you will have a much better idea who is at fault, if indeed there is one.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Hello and thank you for replying. It is the conveyancer who admits she made a mistake "dont know how that happened". So I have lost out on Telegraphic transfer fee, about £30 additional interest has been charged but lucky for me, with much begging, firstplus waived the £60 part payment fee.
Im thinking to write her a polite letter saying I am £60 out of pocket and would like a cheque for this and copy to nationwide - still don't know if I can *** Please note that I work for a subsidiary of e-tailer dabs, however all views are my own and not that of the company ***
:A Trying to be good, failing miserably :j
English is not my mother tongue, so correct me please if I say it wrong0 -
If she has admitted an error, then its only fair that she pays the extra costs that were incurred because of that error. A letter to that effect is what you should be doing.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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