Accidentally over paying..

Viper_7

If say I was abroad and bought some goods which came to X amount.
Then I went to pay for them by card and the shop owner typed in the wrong amount, say y more than the shop till receipt, and I then signed for this.

Then finding out back home that I'd signed for more than the goods. What can I do to claim it back - if anything?

Surely the onus is on the cardholder to check what they are signing for?

and no.. it wasn't me!

Thanks,

Vipes

Enterprise_1701C

Its easy to do, especially in an unknown currency. I personally would write to the CC company enclosing the receipt and, if it is not on the receipt (which it should be) the price of the item, and explain what had happened. It could be that the store regularly does this to take advantage of tourists so I would think that I had a duty to inform them anyway, just in case of fraud.

Viper_7

This was a maestro Txn... so contact the issuer and let them chase it?

is it just a simple chargeback with the reason being overcharged?

Ivan_Konstantinov

not sure,but i think you get less protection with a debit card compared to a credit card

Viper_7

Think I found the answer. It can be charged back just as any txn, there's a particular code for being overcharged - but yes one must provide evidence of the price of the goods.

thank you.

Gforce_2

I had this happen to a customer of mine when I worked in a bank a few years ago. He'd purchased a digital camera for 175 euros but didn't notice that the amount charged was for 750 euros, he didn't get his money back as the shop had a sales slip showing he'd signed for (and agreed) a 750 euro purchase. This was with a delta card rather than maestro though so don't know if it works in the same way.