I hate Abbey!

rich_finch

Hi everyone,

I have owed Abbey my overdraft of £1,367 and have been paying £30 a month towards it for 6 months now. I spoke to a woman in the collections department of Abbey on the 21/08/08 as my boss has offered me an interest free loan to pay off this and another debt. So I asked the woman in the collections department if they would take a lesser figure, she said she could and came back with £1094.40 I tried to get less but thats all she could do?

So I took this offer and she said she would send out a letter to confirm the amount and that I have 28 days from the letter to pay it.

I received a letter today from them but it was not a confirmation letter of the settlement? Its a default notice!??? This letter has a date of 15/08/08 so this was issued before I spoke to the woman, who had not said anything about a default?

The letter says that I owe £1367 plus pending interest and fees and that Action required to remedy is payment of the amount shown within 14 days then no further enforcement will be taken.

Now this is my question........ Is my account now defaulted and theres nothing I can do about it? or if I pay the amount agreed when I spoke to the woman in collections can I avoid the default???

I wanted to avoid the default hence why I phoned them up the other day.

I am very confused?

Thanks in advance for your help!

OliveOyl_2

Do you think you might get a letter in tomorrows post confirming the 21/08/08 discussion?

Could you write (phoning is obviously carp with this co) saying exactly what you've posted and ask if that offer is still on the table?

I believe (and someone hopefully will correct me if I'm wrong) that either way you will have "arrangement to pay" posted on your credit report.

Good Luck

rich_finch

nope I don't think they will send anything! I will call them tomorrow and Im sure they will have nothing noted on my account as it's not the first time they've done this.

Months ago I had sent up a payment plan to pay £30, all seemed fine up until 2 weeks ago when I received a letter with 6x £30 interest charges on it? I phoned them up and they had no recollection of any conversation/agreement with me. I'm pretty sure they will do the same this time!

I just wanted to know though that if they do the same thing again and all I have is the default letter I got today that states 'payment of my account must be paid within 14 days and no further action will be taken'. Does this mean that if I pay the money then the account won't be defaulted?

McKneff

keep a note of the time and date of the conversation Abbey record all calls like this. if there is a problem ask for the transcript of the telephone call.

rich_finch

okay, I will call them tomorrow and try and sort this out I will make a note of time, date and who I spoke to.