Anglian Water Assessment Centre

no1gymbunny

I've got to attend the above next Thursday as I've applied for a call centre job. They said I should allow 3 hours!!! Has anyone ever attended one of these and what can I expect? I'm getting really nervous about it.

lufcgirl

I've attended many a call-centre assessment days and theyre not as scary as you may thing.

It's usually made up of three stages:
1 - Grammar and Mathematical tests...basically it's like a Year 7 school paper with you just being asked to select the right option for each question.
2 - Role Play...you'll be given some information on a sheet and then sit face to face with the interviewer and act out as if you were on a call. They don't expect you to know everything. They just want you to remember to say 'Good morning/afternoon, your speaking to ..... how may I help' and 'Thanks very much for your call and enjoy your day' etc.
3 - Competency Based Interview - They ask you questions and ask you for a specific example. Questions are usually:
*Can you tell me a time when you've gave excellent customer service?
*Can you tell me a time when you've worked to targets? And how did you get on with these.
*Can you tell me a time when you've worked as part of a team.

Thats about it really, hope this helps!

no1gymbunny

Thanks for that. I HATE role play!!! So it'll just be me then? I had visions of me and loads of other job applicants doing those scary team building exercise things!

lufcgirl

Maybe not for the grammar tests, these people usually interview people in groups of 6-8...so everyone is doing a different part of the interview at a different time.

The competency based interview and role play will be on your own, as they don't want you getting or seeing anybody elses answers. A long as your questions relate loads to helping people and being able to work as a team, you'll get the job...thats what they always look for

no1gymbunny

Thanks. I'll let you know how it goes! eek :-)