JD Sports refused to exchange trainers

Fern_Merkin

HC wrote: »

By the way, OP, this is merely an aside, but the Achilles heel is not a part of the body. It's an expression used for an area of (physical) weakness.

As an aside, the Achilles Tendon is part of the body and I rather think that is what was meant.

soolin

Sale of goods act does still exist in the uK. However it is always much misquoted.

There is no right to an exchange or refund because you change your mind or because something is uncomfortable, you can only have a repair/refund where goods are faulty. I tend to agree with the others that trainers rubbing does not necessarily mean they are faulty, I can't wear trainers at all as I find them so incredibly difficult to break in and end up with blisters and sore bits all over my feet.

However, if there is a fault with them, ie you can see that the stitching on one is completely raised where other trainers in the same style are smooth then take them back and ask for them to be properly checked over, and even if they find a fault they have the right to offer a repair first.

What has occured to me though is that in the OP it mentions the shoes were easily cleaneable...as though the OP is expecting shop to refund and re sell the trainers. This suggests that the OP does not consider the trainers to be faulty as otherwise the condition of them would not be a factor.

mrpotatohead

soolin wrote: »

Sale of goods act does still exist in the uK. However it is always much misquoted.

There is no right to an exchange or refund because you change your mind or because something is uncomfortable, you can only have a repair/refund where goods are faulty. I tend to agree with the others that trainers rubbing does not necessarily mean they are faulty, I can't wear trainers at all as I find them so incredibly difficult to break in and end up with blisters and sore bits all over my feet.

However, if there is a fault with them, ie you can see that the stitching on one is completely raised where other trainers in the same style are smooth then take them back and ask for them to be properly checked over, and even if they find a fault they have the right to offer a repair first.

What has occured to me though is that in the OP it mentions the shoes were easily cleaneable...as though the OP is expecting shop to refund and re sell the trainers. This suggests that the OP does not consider the trainers to be faulty as otherwise the condition of them would not be a factor.

Soolin is spot on here, I worked for M&S (the mother of all refunders!) until recently and the Sale of Goods Act is still in place, as long as you are on UK soil.

You can't expect them to resell them, even if they are clean - how would you like to buy a pair of trainers that someone has previously been wearing around the park?

If the manager doesn't believe they are faulty, then he is within his rights to refuse the refund. I don't know about JJB Sports, but at M&S, if an item is returned and we agree it is faulty - then that item is then Returned to the Manufacturer. M&S will receive money back from the manufacturer then for the amount spent on producing that faulty item.

If JJB Sports don't think the item is faulty, then they would have to give you money back out of their till out of goodwill - and they would lose money then. If you are really unhappy, I would contact JJB Sports' customer service team at [EMAIL="customerservices@jjbsports.com"]customerservices@jjbsports.com[/EMAIL] or 0871 641 2290 for further advice.