borders books prize not received

shykins

i won something from borders books, they informed me via email this was at the beginning of july and told me i would recieve the prize within 14days

i emailed the lady who i gave my address to initially saying i hadnt recieved it and was worried it had gone astray but have had no reply from her for over a week

do i just give up on it or email someone else at borders?? what do u guys think?
thanks

La-Cara

definitely keep at it, it's your prize after all! But if you're not too fussed about the prize then there's not much point chasing them up

shykins

problem is i dont even know what the prize is cos she didnt say just emailed me for my address and said they would send it.. i am assuming its a book but couldnt find the original comp

shykins

well did some more research and this was a JAmes Bond related prize.. great cos my son loves james bond

but despite about 4 emails to the original lady AND direct to borders i still havent received my prize or any response

i am so disappointed .. anyone got any ideas?

lilias

Have you read Velvet Glove's Comping Guide sticky? In the section "Winning" scroll down to number 7 "What happens if my prize doesn't turn up?"

shykins

thanks...yes i did but the lady said it would be with me in 14 days originally and now wont answer my emails

oh well guess i will have to give up <sigh>

lilias

Well why not try the suggestions in the Guide?

"If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints&#64;isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm&#64;isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form. "

After all, you've got nothing to lose and you might even get your prize:)

liv

Or before you try the above why don't you try calling their head office - so much easier to get a response from someone if you're speaking to them.
I found this by googling them Head Office
This is the Head Office for Borders, Books etc. and Borders Express. This is not trading branch.

Stillerman House
120 Charing Cross Road,
London
WC2H 0JR

Tel: 0207 379 7313

Worth a try

Stranger_Than_Fiction

Don't give up! Quite a few of us were having problems getting our prizes from Glamour and I got very fed up and emailed everyone I could find on the Glamour website including the editor. I got a response within minutes saying she wasn't aware there were difficulties and now it seems it's being sorted out for all those who are missing prizes. It really is worth pursuing if you want your prize (and why wouldn't you?). Good luck.

shykins

thanks gang.. u are right i will pursue it more.. will give them a ring tomorrow and ask what the problem is before i go to the complaints thing

is weird cos i had 4 emails off the woman about posting it and now nothing.. aah well... watch this space

thanks again

hayleyw1

hope you get it sorted