HSBC Overdrafts!

amuircroft

well I am going to go in and try it by asking them to give me something along the lines of what the letter offered. If not I may have to try what you have done and see if another bank will take it on for me.

vicshippers

I can't say how important it is that you go to your branch and register a formal complaint.

When I did the manager said (reading between the lines obviously) that this kind of thing happened before the customers made so much fuss that they backed down and didnt make the changes.

Power to the people!!

My complaint is now under 'national investigation'

amuircroft

I have logged my complaint. I went in and they said there is nothing they can do and it wont be much anyway only makybe £5 a month - I just laughed at her. She didnt get the point so I logged complaint there and then and told her the ombudsman is involved already which she didnt like one bit. we have to show them we arent happy, so I urge everyone who is affected to complain.

amuircroft

Ok right. So I wrote a letter of complaint, they responded with the SAME letter they sent me before and it took them 4 weeks to do that!

I called, they said they are not doing anything.

My friend who graduated in the same year (and same course) visited the branch and she got an extension in about 5 minutes, as long as she was able to prove she graduated in 20006. I called and asked the same thing and was told ' it was up to the person at the time who agreed that' and they wont do the same for me?!

What is the company playing at?!