Can't access Secure websites

mjenn5

I am hoping that somebody can help me.

Up until recently all has been well but now my Laptop cannot access any Secure sites.

I have checked the advanced options in Internet options and have cleared cookies etc but still cannot get anywhere.

I have also tried running Updates but cannot get them to run.

I have checked my firewall and as far as I can see it seams fiane.

I am running the Laptop via a wireless link and have AVG installed.

Any advice would be most appreciated.

Xtreme

Hi mjenn5

i know of a friend that had a similair issue recently & he got round the prob by using firefox browser for https.

but to resolve your issue:
can you confirm the following

-which version O/S are you running ?
-are you running any adaware blockers ( google toolbar /xp sp2 popup blocker /adaware ) -if yes have u tried disabling these as a test
-are you running any local software firewall software ? if yes have u tried disabling these as a test
- do you connect directly to the Internet or do you browse through a Proxy ?
- lastly could you be infected with malware ? can u try install adaware or "search & detroy"


if you need more detailed indtuctions i wil be happy to pist a full step by step breakdown.


let me know

>X<

mjenn5

Well thanks for your tips but I am still no further forward.

I have tried to use firefox but can't even get it to connect.

The Laptop is Windows XP and I have tried disabling everything and tried a system restore back to a previous point.

The most recent thing I have done is upgrade Msn messenger to 7.5.

I connect to the internet through a wireless router connected to my PC and I thing this is where my problem lies somewhere.

I had problems about a month ago where I lost the PC off my network places but managed to get it another way by doing a search for computers on the network but now it seams I can't find it that way either though I can still connect to the internet.

I have managed to run Adaware and it found and got rid of some issues. I tried to run Search and Destroy but it won't run until I update it and I cannot get it to connect to update.

I also ran Hyjack this and addressed those issues but still the problem remains.

Any help would be much appreciated.

Xtreme

Mjenn5 , by Hyjack do you mean Hijackthis ?

mjenn5

Yes sorry. My head is buzzing

Mr_Skint_2

What firewall have you got?

mjenn5

On the Laptop there is the windows firewall. The Netgear wireless point has its firewall.

The other things I have installed are Avg 7 and Spyware Doctor. I did have Norton but it is out of date now so I use AVG.

Mr_Skint_2

So no software firewall then, like Sygate for example as AVG is antivirus
and Spyware Doctor is for Adware and scumware so on and so forth
I just wandered as Zonealarm has some issues with Internet Connection Sharing
but I dont think this is the problem, In all honesty I would remove Norton
if its out of date as youve got AVG anyway, Post what version of Norton
and we can post back removal instructions. :beer:

Xtreme

lets try this

open the command prompt Start, run, cmd)

type te following : telnet https://www.gmail.com 443


and advise what you see...

i get a black screen , basically meaning that i can connect to the gmail server on the ssl port.

this test will confirm whether its a IE issue or a FW/Port blocking issue

mjenn5

I will try this as soon as I get home to my laptop.

Thanks for your help so far.

I will post back as soon as I've tried it out.

mjenn5

Hello

Well I have now tried the run - cmd telnet www.gmail.com 443 and the reply comes up as
connecting to www.gmail.com...could not open connection to the host, on port 443: connect failed

What does this mean.