Air tattoo cancelled - refund rights?

MiniMinni

As you all probably know The Royal International Airt Tattoo was cancelled last weekend.

I purchased my tickets from local Tourist Office and wanted have my refund there but they are saying I will have to post my tickets to The Royal Air Force Charitable Trust Enterprises in Fairford to make a claim.

I don't understand why I cannot get my refund from the place I paid for the tickets.

Posting them to Fairford will mean that I will actually loose several pounds by doing it as I would have to send tickets by Special Delivery so they wouldn't get lost in the post. And also I would have to wait 8 weeks for my refund.

Surely this is against the law?

Quentin

It won't be "against the law" - check the ts + cs.

You don't have to send them special delivery - though I appreciate your reasons for wanting to do so. But had you bought them by post they wouldn't have used special delivery to send them. Just use normal mail and keep copies.