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old pension fund with WINDSOR-LIFE
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I bet you're glad you asked now, aren't you?
lol. It is interesting as I am currently waiting on policy info for someone with Windsor and its taking its time. I will be doing transfers with them as well.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Better you than me -
I think I'll suggest a new company motto for them -
"Why do something today that you can put off till next month?"0 -
The Windsor policies I am waiting on used to be called "Tomorrow". That would fit windsor well. Keep putting off until Tomorrow.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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I did have a private pension with them which I took out years ago, but last year I transferred it to my Standard Life Stakeholder. I figured SL were better than WL in terms of investments. Just a guess and I'm not sure if I made the right decision but I'm happy with it.Titch0
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Hi Guys
Firstly I am an IFA but please do not take this posting as advice as this has a specific meaning for a regulated person like me.
I have been dealing with Windsor Life over the past year for several customers. Their performance has varied from poor to shocking in my opinion as for example they were unable to confirm a customer's position until after his retirement date. For Dunstonhs reference this was an ex-Tomorrow policy and they appear to have very little knowledge about policy details on these so keep chasing them and if necessary escalate your query. This is particularly important if it is a with profits policy.
My suggestion is to keep a copy of everything and also write down who you spoke to and the date and time should you speak to them on the telephone. As to how successful this will be I am not sure as my complaint against them for wasted time should have been dealt with according to their timetable over a month ago! But you will be in a position to evidence your complaint if you follow the system identified above. And in the end I got a customer's pension transferred so there can be a light at the end of the tunnel!
I also gave the FSA a call to see if they were interested in taking this up on the grounds of unacceptable timescales and performance but I am afraid they were not interested.
So don't give up and evidence everything is my advice.I am an Independent Financial Adviser. For regulated individuals like me there are rules on giving financial advice. Therefore any posts I make are meant to be helpful but are not financial advice.0 -
Hi Guys
Firstly I am an IFA but please do not take this posting as advice as this has a specific meaning for a regulated person like me.
I have been dealing with Windsor Life over the past year for several customers. Their performance has varied from poor to shocking in my opinion as for example they were unable to confirm a customer's position until after his retirement date. For Dunstonhs reference this was an ex-Tomorrow policy and they appear to have very little knowledge about policy details on these so keep chasing them and if necessary escalate your query. This is particularly important if it is a with profits policy.
My suggestion is to keep a copy of everything and also write down who you spoke to and the date and time should you speak to them on the telephone. As to how successful this will be I am not sure as my complaint against them for wasted time should have been dealt with according to their timetable over a month ago! But you will be in a position to evidence your complaint if you follow the system identified above. And in the end I got a customer's pension transferred so there can be a light at the end of the tunnel!
I also gave the FSA a call to see if they were interested in taking this up on the grounds of unacceptable timescales and performance but I am afraid they were not interested.
So don't give up and evidence everything is my advice.
I work for the FSA but not in supervisory, enforcement, just IT.
I could try and find out who might be able to help.Titch0 -
Hi Stamboy
Thanks for your offer. Anything that encourages the FSA to actually do some policing and enforcing would be good. There are a few insurance companies who quote 20/30 working day turnaround times and then say to speed up for a particular customer would be to treat the others unfairly! How bizarre is that?
As a quid pro quo I see that you are a Standard Life customer. You may like to look into today's events on their Sterling Fund if that happens to be one you are in.I am an Independent Financial Adviser. For regulated individuals like me there are rules on giving financial advice. Therefore any posts I make are meant to be helpful but are not financial advice.0 -
The FSA jump over backwards to help Windsor Life. Did you see how Windsor Life complained to the FSA when several IFAs took their clients' portfolios from Windsor Life because they have the world's worst customer service?? The FSA went mad and investigated all the IFAs. The only answer is to contact your MP (if he/she is a Tory, they will be wanting any ammunition to get rid of the toothless FSA). And if he/she is Labour? Well David Blunkett has just called Windsor Life 'duplicitous' for not paying out. By all means contact the FSA but bear in mind that they will do nothing. Instead contact Working Lunch, Watchdog, the national press and your local MP. Questions need to be asked in Parliament about Windsor Life - just voted the worst offender for paying out annuities (June 2009).0
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