Tesco diddled me out of 500 Points

youreds

Evenin' all, not sure if I should have posted this in the Tesco discuusion thread or not, but here goes.

Did a £50 shop which was mainly baby milk & a lot of cat litter, used XXGFRY for the extra 500 points. My partner took delivery yesterday & one of the big cat litters was subbed for a smaller which dropped the order below £50, so no 500 points :mad: .

Phone CS tonight who say they can't do anything, but I can use the code again. I point out that I have bought several weeks supply of baby milk & cat litter to get the 500 points, "sorry, we can't do anything" she says.

I could return it to the shop for a refund, but why should I? I won't get the £3.99 delivery back & a baby milk has now been opened.

What do you fellow MSEers think I should do now, will I get the 500 points back or some money back for my troubles?

Youreds!

tiff

Call them back and see if you get a different response from a different person, its worth a try.

jessie00h

it was probably because you bought baby milk, infant milk doesn't count towards total spend so the points were probably not added when you checked out because that is where they are awarded not later if your order goes down with a substitution. Boots and most other places are the same about infant milk!

youreds

tiff wrote:

Call them back and see if you get a different response from a different person, its worth a try.

Och, the wee lassie I got this time said I would get them as I intended to spend over £50. I pointed out that the paperwork said otherwise, wee lassie advised checking my points to see if they come through & to call back if not.

We'll see....

Youreds!

youreds

jessie00h wrote:

it was probably because you bought baby milk, infant milk doesn't count towards total spend so the points were probably not added when you checked out because that is where they are awarded not later if your order goes down with a substitution. Boots and most other places are the same about infant milk!

Och aye, I think you're right, 3 Cow & Gates at £6 a piece, total points on bill 33. I now remember seeing the baby milk thing elsewhere in not so small print. Better head back with what I can to the store :doh:

Youreds!

narabanekeater

Some shops (Asda) wont refund on baby milk. Even though the seals still on the tin
We had this problem when we just wanted to swap Sma gold to white

Wig

Why on earth does baby milk not count towards total spend? Is it not a product like any other?

auntywalker2

Wig wrote:

Why on earth does baby milk not count towards total spend? Is it not a product like any other?

It is illegal to promote first stage baby milk, because breast is best, in simple terms. I think follow-on milk can be included in promotions though.

HTH

Hunnymonster

It's milk up to 6 months that doesn't count, and it's so that mothers are less encouraged to give up on breastfeeding - as if 1% return makes the difference..... Milk over 6 months does count.

narabanekeater

Yeap follow on gets points
For my little girls 1st milk I used to get it in the shops that allowed coupons
eg 10% in Asda thats about the only way to save on it