Sellers not posting feedback until they've recieved feedback

morveryn

Thefunkygibbons wrote:

There is something in

Treat others as you expect to be treated

I expect the best from people and so far, I have 561 positive 100% rating

Better to delight people that be suspicious

You obviously haven't dealt with a couple of the buyers I've had to!
One said something hadn't arrived & wanted a refund. I had proof it had arrived, so no they did not get a refund.
The other said an item that I checked immediately prior to packing was faulty. I asked them to return it & it had clearly been damaged. It was so badly damaged that there is no way any decent seller would have sent it! This buyer wanted me to send them a completely different item from my stock in place of the damaged item. I sent several e-mails explaining that this could not be done & received no reply. A couple of days ago THREE MONTHS since the auction I heard from the buyer again asking when I was sending their replacement of the original item? They say they never got any of those e-mails I sent. How strange!
I always treat people kindly & with respect. Its a shame a few people do not have the same view.

masonic

JohalaReewi wrote:

What is one of those? Do you mean get the credit card company to do a chargeback on Paypal? If so, it won't work in my situation because it was paid using paypal funds not a CC.

Paypal has its own complaints process (separate to both ebay and credit card complaints procedures). Do not be fooled into thinking that the paypal buyer protection logo is required to get a refund through paypal (i.e. a paypal chargeback). That logo is used to show that a seller automatically qualifies for buyer protection for all of their listings and its absence does not mean an individual listing does not qualify for protection. If the paypal buyer protection logo is displayed in the listing, the item is covered by that policy, otherwise protection is afforded by the paypal buyer complaint process (see also this page); both of these give protection against non-delivery and items not as described for ebay transactions. The buyer complaint process is only accessible through paypal.

gravitytolls

I too think feedback should be left upon receipt of payment and I reciprocate upon receipt of item. If there is a problem with item, I walways email anmd give the deller the oppurtunity to resolve the issues before leaving feedback. On teh rare occasion that there has been a prob, it has almost always been sorted and my feedback was still positive and comments reflected helpful communications.

ILots of sellers now clearly state intehir listings that they will leave feedback upon receipt of feedback. And I've been emailed by sellers telling me this too. It's just blackmail; surelky there can't be that many unscrupulous people abusing ebayers, so that people are forced to do this?

Capyboppy

Just spotted this topic after posting on another thread.

I was under the impression from everyone I know who uses Ebay, that it is customary for the seller to leave feedback first. They are basing this on the buyer's ability and promptness of payment. You would not go to Tesco for a chicken, and say to them "I will pay you when I have got home and cooked it, and am satisfied that it isn't bad/has salmonella/tastes rotten etc. You would pay them first, they will give you a receipt to show they are happy with your payment, and that is the end of it. If something goes wrong and the chicken is bad. The buyer would politely go back and explain and either get a refund/exchange or both. It would be dealt with in a civilised manner. On the two occasions my husband broke his rule of "not leaving feedback until the seller has" Negative feedback was left after his positive. They both said he had not paid! One item was by Paypal, the other was in person. I am waiting for three to leave payment at the moment, and I have e-mailed them very politely to say how delighted I am with the item, and I will leave positive feedback when they have done the same to acknowledge my payment and e-mail. I am still waiting.
I have come to the conclusing that I agree with some other posters. The whole thing is a farce, and there should be a better system.

masonic

Capyboppy wrote:

I have come to the conclusing that I agree with some other posters. The whole thing is a farce, and there should be a better system.

Well if you feel that way, don't leave it first or don't leave it at all. Feedback is more important to the seller than the buyer, so they will miss it more than you.

shelly

As has been said countless times before, feedback is optional/voluntary NOT compulsory.

Kazzea

i personally am getting sick of the number of times i have left feedback immediately for payment received or on receiving item and still not had the other party leave any feedback at all. Personally i think it should be set to automatically leave a positive response after e.g 14 days if none has been left or if not directed otherwise

pinkfluffybabe

Kazzea wrote:

i personally am getting sick of the number of times i have left feedback immediately for payment received or on receiving item and still not had the other party leave any feedback at all. Personally i think it should be set to automatically leave a positive response after e.g 14 days if none has been left or if not directed otherwise

I dont think an automatic system would be particularly fair on anyone. Although I think leaving feedback should be compulsary, I do not think that a seller should base their feedback only on payment received.

JohalaReewi

masonic wrote:

If the paypal buyer protection logo is displayed in the listing, the item is covered by that policy, otherwise protection is afforded by the paypal buyer complaint process

The item wasn't covered by paypal buyer protection so I automatically got given the paypal buyer complaint process where they deducted their £15 fee off the refund.

masonic

JohalaReewi wrote:

The item wasn't covered by paypal buyer protection so I automatically got given the paypal buyer complaint process where they deducted their £15 fee off the refund.

I think you must have gone through the ebay standard protection policy. Paypal do not charge fees for any claims through them.