MONEY MORAL DILEMMA: Should Alan give the laptop back?

kelper

Whether it's a logical dilema or not, is hardly the problem!

If you have morals, then, clearly, you go back and pay the price you had intended to when you selected the item. Everyone makes mistakes ... let alone trainees!

What I would do is suggest to the manager that in return for my agreement to pay the real price, the store offers me a 'freebie', like some software or other item I might want ... i.e. I wouldn't feel bad if the store's entire profit margin on the main item were wiped out ... just so long as they didn't lose anything on the deal.

To those who would take it and run ... it's people like you who cause prices to be higher than they should be ... pretty well all businesses, especially retailers, build in losses due to shoplifting and errors etc. ... you would just have helped increase the costs for all future customers! Thanks for your caring attitude!

little_laura_2

No Alan should keep it...It wasn't the trainee's mistake it was obviously the fault of the person whom programmed the till....saying that if it was a small local shop then i'd point out the mistake and expect to pay for it, maybe ask for a discount though for being honest!

Gekite

No, Alan shouldn't return the laptop and should feel happy that an amazing piece of good luck has finally managed to smile on him.

diverse

KidMoe wrote: »

When exactly has a high street store overcharged you and refused to refund the difference? You'd never accept that, so why should it work the other way round?

Actually this happened to me, Tesco charged me once for an item I had not bought, chicken thigh fillets, I still remember it to this day. I am a breast man & never buy anything other else.

I took the reciept to Tesco CS and was basically told no refund as there was no mistake this was in the era of double refund if they make a mistake and you can keep the goods (well I never had the goods!).

I took them to the County Court, they didn't defend the claim and didn't pay up either. I sent the Bailiffs round to their HQ in Cheshunt. Tesco had a CCJ and the bailiffs because they refused to do the right thing.

I didn't shop there again for years, but the lure of clubcard point got me back with their 4 x offers.

when I did go back I was overcharged again and when the CS woman ran off to where the items were (it transpired to try and take the prices off the shelf to hide the fact) she still refused to refund me even after I had shown her they were wrong and I should have been charged the prices advertised on the shelf.

She got the managers over and security becuase she said I was chasing her, she was running so how was I supposed to keep up? They got mighty arsey when I pointed to the sign behind the till saying double the overcharge if they make a mistake.

Funnily enough I haven't shopped at Tesco since but do they care?

DSG are no better so their mistake is their loss IMO.

rayanwald

Hi a good one this, the transaction is final when you have paid and you obtain the reciept, however there may be issues with warranty perhaps if the full price has not been paid would the manufaturers honour the warranty? and at a saving of 396.00 do you realy care? i think a gesture of goodwill on both parts mite help to save the day a hit in both pockets ie, 200.00 each represents a great saving and may just cover costs to the retailer and that way every body is happy, but having worked for many years in retailing for a very large group, the bottom line is the customer is allways right no matter what, if we charge it and you dont comment there is no legal obligation for you to do anything, however dont excpect to get another one as normaly the company has the right to refuse to sell them at anypoint b4 the sale is complete.

compromise is best all round but it is up to the individual on the day.
kr ray
remember 24carat service guys
customer at risk action today!!!!!:A

shadej

I would be so tempted to keep it but I wouldn't as I was gonna pay the full price anyway so the money was not an issue, also the trainee may loose their job on their first day.

micsey

get it home alan chuck it on ebay.should get £300,the batteries are crap on them anyway job done kid lol,look out for number one alan or you will just get walked all over,you will sleep better

sluggy1967

If the person who incorrectly typed it in was as obnoxious as the salesman at PC World Hull who recently sold me a laptop (he got very shirty when I kept saying I didn't want all the "extras" he insisted I needed, and even added them on after I'd said no, hoping I wouldn't notice the price had gone up) then I would most defintely want to get away with the bargain price!!!!

scarlet74

Hmmmm...if it was a small independent, of course I would pay up. Saying that, I don't think I'd have the stones to argue the toss with the manager over whether I should have to pay up or not!

Having worked in a number of large chains over the years, I know only too well how they will screw their employees until they squeak, so I wouldn't feel bad about not getting charged for something. This is going off the point a little, but some posters have mentioned how there have been times when they haven't been charged for items at the till. As far as I know, the store wouldn't know anything about this until the next stocktake, when they would find they had one less item than their inventory shows.

The till wouldn't be down for that day either, as long as the cashier had taken the right amount and given the correct change for whatever was rung through the till - so if you took 3 pairs of Spiderman pants to the till and only got charged for two, the till's takings would be still be correct, and the shop's inventory would be out. At the stocktake, this would be written off as "shrinkage" which is often cancelled out by them selling more of another item than their inventory shows due to a delivery error - although shoplifting usually cancels that out and then some. I'm pretty sure stores are covered for such loss by their insurance, and while it may affect the manager's tidy performance bonus if their figures are out, you can be sure that the mimimum wage employees wouldn't have seen anything of the said bonus if the store's figures had been spot on.

scarlet_macaw

Of course you should pay the full price. This was an obvious mistake, I don't understand why there is even any discussion on the point!