Natwest Default

tagdude1449

Please help!

I got a rather nasty surprise today after ordering my Equifax file which has a default present from Natwest bank for £1800 which I presume is the amount of my student overdraft.

I have never received any communication from Natwest with regards to there being a problem with my account and spoke to a member of staff at my branch in August to confirm the continuing of my overdraft whilst still in education.

On phoning Natwest today I was told that they had sent a number of letters to 'my address' which indicated that I needed to pay back some of the overdraft. I never received any of these after my parents moved house about nine months ago. I wrote to my Natwest branch informing them of the change of address and I still have a copy of this letter on my computer.

Where should I proceed from here? The woman I spoke to at telephone banking refused to discuss the default any more saying that it was out of her hands.

This seems completely unfair given I notified them of my change of address and the error is their's.

How should I proceed? I realise the problems with having a default associated against me. I am able to repay all of the overdraft immediately from savings if I was required to.

file_wizzard

I think your best bet would be to attempt to negotiate with them and reiterate that you sent the letter, unfortunately unless it was sent by registered post ( which I appreciate it wouldn’t of been) you have no way of proving it was received.

However as you are now in the situation you should request that a true and certified copy of the default notice is provided for your review.

The problem with this situation is that you cant prove that your letter was sent, and all Natwest may have done is sent the default / termination notice to the last known address.

In this situation it may be best to take the ultra friendly approach and agree either full settlement, or a rapid repayment program which is wholly conditional on the default being removed as potentially not being correctly served.

Legally Natwest are under no obligation to do this as they will just play the line that you didn’t inform them of the change of address, but if you speak to the right person i.e local branch manager / banking advisor, then the softly softly approach may work in this instance as you are obviously not trying to hide from your responsibilities

natters_2

I had a similar problem with nat west when we moved - we actually went into a branch to change the address details and I sat there while she did it - a few months later it appeared all letters and phone calls were going to the old address, Nat west claimed that I had never informed them of the change, then claimed it must have been the fault of the branch I went into (which I know it wasn't as I went back in to check) - it took nearly a year of phone calls to sort it out and they had dropped nearly £500 worth of charges on the account in that time - eventually they knocked of £200 "as a gesture of goodwill" - which I though was a joke as it was their error, not mine - but they wouldn't budge

I think it has to be the worst bank I have ever dealt with

So the only advice I can give is to persevere - they may not go back on the default - but you may manage to get some of it knocked off

Turning_into_scrooge

natters wrote:

I had a similar problem with nat west when we moved - we actually went into a branch to change the address details and I sat there while she did it - a few months later it appeared all letters and phone calls were going to the old address, Nat west claimed that I had never informed them of the change, then claimed it must have been the fault of the branch I went into (which I know it wasn't as I went back in to check) - it took nearly a year of phone calls to sort it out and they had dropped nearly £500 worth of charges on the account in that time - eventually they knocked of £200 "as a gesture of goodwill" - which I though was a joke as it was their error, not mine - but they wouldn't budge

I think it has to be the worst bank I have ever dealt with

So the only advice I can give is to persevere - they may not go back on the default - but you may manage to get some of it knocked off

I have Natwest included on my DMP with CCCS. In March i owed them £145 I now owe them £503 due to their charges. I totaly agree they are not a decent bank to do business with.