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  • FIRST POST
    • redhelen
    • By redhelen 5th Jan 18, 10:53 AM
    • 2Posts
    • 1Thanks
    redhelen
    Ongoing problems with Ford Focus now out of warranty
    • #1
    • 5th Jan 18, 10:53 AM
    Ongoing problems with Ford Focus now out of warranty 5th Jan 18 at 10:53 AM
    I bought my Ford Focus in April 16 (it was around 18 months old) and within a few weeks started to experience problems with the tyres losing pressure. It has been back and forwards to the garage ever since with them replacing valves and messing around trying to seal the valves. In July 17 the fault was finally diagnosed as corroded alloys that needed to be replaced. One wheel was replaced at that time, even though the mechanic said that all 4 were 'going' (this isn't in writing though). The warranty expired in August. The wheel that was replaced is now fixed and doesn't lose pressure at all.

    I am still having the same issues with the other 3 wheels, but because the car is now outside its 3 year warranty, the garage are telling me they won't replace the wheels. They have now made me a 'final offer' of 70% of the cost of 3 new wheels, leaving me with a bill for the balance of around £300.

    I have told them that I am unhappy with this but am not getting anywhere. Do I have any rights under consumer protection laws? How do I proceed?

    Thankyou
Page 1
    • JJ Egan
    • By JJ Egan 5th Jan 18, 12:48 PM
    • 10,070 Posts
    • 4,167 Thanks
    JJ Egan
    • #2
    • 5th Jan 18, 12:48 PM
    • #2
    • 5th Jan 18, 12:48 PM
    70% of the cost take it before they withdraw the offer .
    • Shaka_Zulu
    • By Shaka_Zulu 5th Jan 18, 2:12 PM
    • 1,453 Posts
    • 3,395 Thanks
    Shaka_Zulu
    • #3
    • 5th Jan 18, 2:12 PM
    • #3
    • 5th Jan 18, 2:12 PM
    £333 per wheel wow!!

    Price the wheels up elsewhere even then they will probably have a huge mark up.
    • agrinnall
    • By agrinnall 5th Jan 18, 4:42 PM
    • 19,177 Posts
    • 14,842 Thanks
    agrinnall
    • #4
    • 5th Jan 18, 4:42 PM
    • #4
    • 5th Jan 18, 4:42 PM
    £333 per wheel wow!!

    Price the wheels up elsewhere even then they will probably have a huge mark up.
    Originally posted by Shaka_Zulu
    It could be right, Ford sell Focus wheels at prices ranging from £216 to £500.01. If the OP does find the same wheels available elsewhere she may struggle to get the dealer to make their 70% contribution.

    https://www.ford-accessories.co.uk/wheels?model=focus&year=2014
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