Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Minnie2292
    • By Minnie2292 5th Dec 17, 12:39 PM
    • 2Posts
    • 0Thanks
    Minnie2292
    Taking payments without permission
    • #1
    • 5th Dec 17, 12:39 PM
    Taking payments without permission 5th Dec 17 at 12:39 PM
    Hi guys,

    I need some help, i recently stayed in a hotel with reservations for 3 rooms, i paid when i arrived so that i didn't have to wait around the following morning to check out. (3 separate transactions) as per the receptionist request due to a complication with my reservation online.

    Not the problem, the problem lies with when i "checked out" or handed my key back to reception i checked nothing more was needed.
    The receptionist confirmed nothing more was needed so naturally i went on my merry way.

    Only to find out they charged me a further time on the sunday AFTER i'd left, so it wasn't me handing over my card details. The only way they be able to get them is from booking.com who swear they've had nothing to do with it.

    I'm trying to get my money back but i don't know what to say? The manager at the hotel called it a "pre-Authorization" payment which no one has ever heard of?

    Can i get some advice please.
Page 1
    • zx81
    • By zx81 5th Dec 17, 12:46 PM
    • 14,354 Posts
    • 15,111 Thanks
    zx81
    • #2
    • 5th Dec 17, 12:46 PM
    • #2
    • 5th Dec 17, 12:46 PM
    I thought everyone had heard of a pre authorisation payment.

    Is it an actual transaction, or a pending payment, which will be removed shortly? What does the amount relate to?
    • Shakin Steve
    • By Shakin Steve 5th Dec 17, 12:56 PM
    • 1,129 Posts
    • 841 Thanks
    Shakin Steve
    • #3
    • 5th Dec 17, 12:56 PM
    • #3
    • 5th Dec 17, 12:56 PM
    Businesses take pre-authorisation payments for different reasons. In the case of a hotel, it’s usually to make sure they get what their owed. As the knowledgeable zx81 says, it will drop off if the hotel don’t claim it. So long as you didn’t do anything nasty in the planters before you left, you should be ok.
    I came into this world with nothing and I've got most of it left.
    • Minnie2292
    • By Minnie2292 5th Dec 17, 1:02 PM
    • 2 Posts
    • 0 Thanks
    Minnie2292
    • #4
    • 5th Dec 17, 1:02 PM
    • #4
    • 5th Dec 17, 1:02 PM
    Businesses take pre-authorisation payments for different reasons. In the case of a hotel, itís usually to make sure they get what their owed As the knowledgeable zx81 says, it will drop off if the hotel donít claim it. So long as you didnít do anything nasty in the planters before you left, you should be ok.
    Originally posted by Shakin Steve
    But the 4th payment was taken after i left and had already made 3 previous payment?
    My Bank has confirm this payment has been taken out completely and to get it back i would need to raise a fraud form.
    • eskbanker
    • By eskbanker 5th Dec 17, 1:29 PM
    • 5,889 Posts
    • 5,844 Thanks
    eskbanker
    • #5
    • 5th Dec 17, 1:29 PM
    • #5
    • 5th Dec 17, 1:29 PM
    Putting aside the timing of the fourth payment, do you know exactly what it was for and if so, do you dispute its applicability?

    Sometimes hotel receptions won't have immediate real-time visibility of pending bar/restaurant or minibar bills for example, so may not be in a position to commit on the spot to no further charges being payable....
    • msallen
    • By msallen 5th Dec 17, 1:29 PM
    • 595 Posts
    • 574 Thanks
    msallen
    • #6
    • 5th Dec 17, 1:29 PM
    • #6
    • 5th Dec 17, 1:29 PM
    My Bank has confirm this payment has been taken out completely ...
    Originally posted by Minnie2292
    In which case it is not a pre-authorisation. If you have this confirmed for certain from the bank, then you should speak to the hotel again and tell them so.
    • Shakin Steve
    • By Shakin Steve 5th Dec 17, 1:32 PM
    • 1,129 Posts
    • 841 Thanks
    Shakin Steve
    • #7
    • 5th Dec 17, 1:32 PM
    • #7
    • 5th Dec 17, 1:32 PM
    But the 4th payment was taken after i left and had already made 3 previous payment?
    My Bank has confirm this payment has been taken out completely and to get it back i would need to raise a fraud form.
    Originally posted by Minnie2292
    As I understand it, you made three separate payments for three guests? Thatís fine but, when booking, some hotels (and car hire firms) take a pre-authorised payment to cover any losses or damage, which is returned/not claimed if all is ok. What amount did they take?
    I came into this world with nothing and I've got most of it left.
    • Shakin Steve
    • By Shakin Steve 5th Dec 17, 1:34 PM
    • 1,129 Posts
    • 841 Thanks
    Shakin Steve
    • #8
    • 5th Dec 17, 1:34 PM
    • #8
    • 5th Dec 17, 1:34 PM
    As I understand it, you made three separate payments for three guests? Thatís fine but, when booking, some hotels (and car hire firms) take a pre-authorised payment to cover any losses or damage, which is returned/not claimed if all is ok. What amount did they take?
    Originally posted by Shakin Steve
    Edit: sorry, I misunderstood. If the payment has been authorised and taken, the post above is the advice to follow.
    I came into this world with nothing and I've got most of it left.
    • bengal-stripe
    • By bengal-stripe 5th Dec 17, 1:49 PM
    • 3,156 Posts
    • 2,029 Thanks
    bengal-stripe
    • #9
    • 5th Dec 17, 1:49 PM
    • #9
    • 5th Dec 17, 1:49 PM
    Pre-authorisations (just the authorisation, not the actual money) are taken to protect the hotel against non-shows or subsequently discovered theft or damage to the property.

    Presuming you, or the inhabitants of the other two rooms, did not raid the mini-bar, ordered caviar and champagne through room service, smashed the bathroom or took the bed linen it might be simply an error by the hotel that the previous authorisation was put through as a payment request.

    Phone the management and ask for a refund before you talk about 'fraud'.
    Last edited by bengal-stripe; 05-12-2017 at 1:57 PM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

195Posts Today

1,577Users online

Martin's Twitter
  • I realised I forgot in my links earlier. 1. Help to Buy ISAs, how they work and best buys...? https://t.co/BSCNPeqiVF

  • RT @whatdawndid: Thanks to uncle @MartinSLewis I just received £200 back, just like that from the student loan company! Turns out that the?

  • RT @LaraLewington: Shocked and saddened by Cheggers news. Working with him on It?s A Knockout was my 1st job in telly when I was just 19. H?

  • Follow Martin