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  • FIRST POST
    • abedegno
    • By abedegno 29th Nov 17, 9:07 AM
    • 25Posts
    • 14Thanks
    abedegno
    Overpaid a website via PayPal Subscriptions - Trying to deduct charges from my refund
    • #1
    • 29th Nov 17, 9:07 AM
    Overpaid a website via PayPal Subscriptions - Trying to deduct charges from my refund 29th Nov 17 at 9:07 AM
    Hi,

    I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing oi also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small a payment (5 a month) have been continuing without me realising until recently.

    When I spotted it, I contacted the company and cancelled the PayPal subscriptions, however, I'm having some difficulty getting the money back from them. They advise that because PayPal charges them transaction fees, they will refund me but first want to deduct these fees.

    Where do I stand legally? Surely I am entitled to a refund as I've 'paid' for a service I haven't received and I don't think I should have to incur the fees/admin costs as part of a refund?

    Thanks

    Abe
Page 1
    • Fosterdog
    • By Fosterdog 29th Nov 17, 9:51 AM
    • 3,442 Posts
    • 5,879 Thanks
    Fosterdog
    • #2
    • 29th Nov 17, 9:51 AM
    • #2
    • 29th Nov 17, 9:51 AM
    Why should they incur charges for your error? Their resolution of refunding minus fees sounds reasonable considered during the mistake was yours.
    • arcon5
    • By arcon5 29th Nov 17, 10:24 AM
    • 13,193 Posts
    • 8,363 Thanks
    arcon5
    • #3
    • 29th Nov 17, 10:24 AM
    • #3
    • 29th Nov 17, 10:24 AM
    PayPal usually refund fees when they refund payments.
    If they don't refund fees after a certain time from each payment the seems perfectly reasonable you cover their out of pockets
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