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  • FIRST POST
    • golddustmedia
    • By golddustmedia 9th Oct 07, 3:08 PM
    • 764Posts
    • 366Thanks
    golddustmedia
    Virgin mobile - poor signal
    • #1
    • 9th Oct 07, 3:08 PM
    Virgin mobile - poor signal 9th Oct 07 at 3:08 PM
    My wife WAS with Virgin mobile but we've had to by out the contract to leave them.

    Basically their signal was so poor at our home she could only get a signal when the phone was left on 1 or 2 window sills in the house.

    However they would not allow us to end the contract without penalty (on the grounds they cannot supply the service) as we did not complain within the first 14 days of the contract. Thing is the signal was ok back then. There has obviously been a change in the area and the signal became worse.

    Anyway, their excuse was that although the phone could not be used at home it could still be used "in our area". Not much use if I send her a text message and she's at home as she doesn't get it until she goes out, if at all!

    Anyway, I feel sure Virgin should allow us to cancel the contract on the basis they were failing to provide the service and that should apply to our home address, not just our postal code.
Page 1
    • pinkshoes
    • By pinkshoes 9th Oct 07, 3:24 PM
    • 14,521 Posts
    • 19,510 Thanks
    pinkshoes
    • #2
    • 9th Oct 07, 3:24 PM
    • #2
    • 9th Oct 07, 3:24 PM
    Can you get a signal with the phone provider that she's not changed to? (just making sure it's just a Virgin problem and not a localised problem!).

    It seems really unfair that they charged you to cancel the contract given that you couldn't receive a service! (my mate used to live in a mobile phone black hole, so had a pay-as-you-go phone instead of a contract one, as otherwise it's a waste of money!) Personally, I would have demanded either a free cancellation, or given them 14 days to re-instate the signal!

    I guess it would be worth a try writing to their customer complaints department and seeing what they say.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • deanos
    • By deanos 9th Oct 07, 3:25 PM
    • 10,641 Posts
    • 5,472 Thanks
    deanos
    • #3
    • 9th Oct 07, 3:25 PM
    • #3
    • 9th Oct 07, 3:25 PM
    Getting 1 or 2 bars at the window is acceptable surely as you are receiving a signal, if you go outside i presume it gets even better signal.

    Its the same at my property
    Last edited by deanos; 09-10-2007 at 3:27 PM.
    • golddustmedia
    • By golddustmedia 12th Oct 07, 12:29 PM
    • 764 Posts
    • 366 Thanks
    golddustmedia
    • #4
    • 12th Oct 07, 12:29 PM
    • #4
    • 12th Oct 07, 12:29 PM
    I am with orange and have a full signal.

    Virgin had NO signal in the house at all! Not even 1 bar! Hence if she was at home and phoned the mobile it went to the "this persons phone may be switched off" message.

    Virgins excuse is you can only cancel a contract due to poor signal if you alert them of it in the first 14 days. As the signal quality changed after 9 months they claim it's tough luck.
  • Sir Danalot
    • #5
    • 16th Sep 08, 10:32 AM
    • #5
    • 16th Sep 08, 10:32 AM
    Pain in the Bottom. I am in a similar situation. I am with 3. I have always had iffy signal with my previous phones with them, but just enough to get by while indoors if the phones were in a specific place (usualy near a window with speaker phone on so I don't have to move it).

    I recently had an upgrade to a Viewty and the signal is even worse on that, plus, no one can hear me on the speaker phone, so I can't even put it near a window with speaker phone on! My Sony Ericsson had much better signal (though still bad!).

    Maybe you should try using a different phone? If you can get one to just try out, borrow a freinds or something, see if the phone is the problem?

    I am considering just selling my viewty now, to someone in an area with a strong signal, and just using my old phone again as I doubt I will be able to cancel the contract or get a different phone from 3 to try out. Dangerous things these mobile phone contracts. There should be more consumers can do to hold the providers to account for poor service/unfit phones. I'm tied in for 18 months too.

    Am looking into it, will post more if I find anything helpfull.
    • trisontana
    • By trisontana 16th Sep 08, 11:29 AM
    • 8,823 Posts
    • 13,340 Thanks
    trisontana
    • #6
    • 16th Sep 08, 11:29 AM
    • #6
    • 16th Sep 08, 11:29 AM
    Just to add that Virgin actually use the T-Mobile network. So if you are thinking of changing to another network don't choose them, because the signal quality will be the same as with Virgin.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
  • horrorhag
    • #7
    • 16th Sep 08, 5:05 PM
    • #7
    • 16th Sep 08, 5:05 PM
    im with virgin and i have the exsact same problem. not a single bar of signal in my house whatsoever. phoned up virgin about it (after a five minute walk down the street) and was told the same thing... as long as they can provide a service outside our house then i dont have a leg to stand on. my mobile phone is practically useless as i m seldom out of the house.
  • beeware
    • #8
    • 19th May 11, 2:42 AM
    • #8
    • 19th May 11, 2:42 AM
    I signed up with Virgin 5 months ago and the first month reception was good anywhere in my town. Then I couldn't get reception during the day for most days the next 2 months. I kept calling customer service and they attempted to solve the problem including sending me a replacement phone, which didn't get reception at the exact same time my original phone didn't. So sent it back.

    Six months later they won't do anything to help me as reception is still more off than on. I believe they have a scam going on. Get you into their plans then you're screwed. I believe they are falsely advertising. It's criminal what these companies get by with.
  • james2012
    • #9
    • 19th May 11, 10:31 AM
    • #9
    • 19th May 11, 10:31 AM
    Another one!
    • Azari
    • By Azari 19th May 11, 10:42 AM
    • 3,939 Posts
    • 6,163 Thanks
    Azari
    im with virgin and i have the exsact same problem. not a single bar of signal in my house whatsoever. phoned up virgin about it (after a five minute walk down the street) and was told the same thing... as long as they can provide a service outside our house then i dont have a leg to stand on. my mobile phone is practically useless as i m seldom out of the house.
    Originally posted by horrorhag
    Fortunately, new technology is able to come to your rescue.

    A recent invention called 'a landline' will enable you to reliably make and receive calls whilst within your home at a much lower rate* than you or your callers can using a mobile.



    * Unless you are one of those people who buys into the nonsense that you get 'free' minutes if you pay the mobile company £x per month.
  • the.weekender
    I recently changed from Orange to Virgin but now have signal strength probs, I thought that I would be OK as Orange share with T-mobile and Virgin piggyback off T-mobile.
    Is it possible that T-mobile reduce Virgins reception somehow, or any other reason?
    TIA
  • chewynut
    I remember when I was with Virgin mobile. It seemed to involve a lot of walking up hills and whatnot trying to find some signal...
    'til the end of the line
    • Helix
    • By Helix 21st Aug 11, 4:49 PM
    • 2,322 Posts
    • 1,408 Thanks
    Helix
    I recently changed from Orange to Virgin but now have signal strength probs, I thought that I would be OK as Orange share with T-mobile and Virgin piggyback off T-mobile.
    Is it possible that T-mobile reduce Virgins reception somehow, or any other reason?
    TIA
    Originally posted by the.weekender
    They are not sharing with Orange yet for Virgin Mobile customers, so you can only use T-Mobile masts at the moment. Sharing with Orange is coming later in the year for VM customers.
    • traceya89
    • By traceya89 21st Aug 11, 7:34 PM
    • 907 Posts
    • 8,866 Thanks
    traceya89
    i cant get a signal indoors with 3. i have complained to the ombusman and have won my case to leave 3 with no penalty. however, 10 months into a 24 month contract i have to return the phones (mine is a blackberry, daughters is an iphone), but having to fork out £400+ for 2 new phones is not within my means, so i have 28 days to decide whether to return phones and start from scratch. i would have been happy for a £10 reduction in monthly payments for the inconvenience of not being able to use phones indoors. and with that £10 free would have bought a cheap payg phone with tesco in caseanyone needed to contact us urgently!
    Just about to give up!
  • the.weekender
    I have done a bit of trawling on the www. and have found that a joint T-Mobile/Orange upgrade is on it's way sometime this year, it is called Everything Everywhere, hopefully it lives up to its name, just google it for more info.
    FWIW there are images of all the main management team, only two bothered to wear a tie, I must be getting old.
    • vuvuzela
    • By vuvuzela 26th Aug 11, 4:35 PM
    • 3,180 Posts
    • 3,692 Thanks
    vuvuzela
    I have done a bit of trawling on the www. and have found that a joint T-Mobile/Orange upgrade is on it's way sometime this year, it is called Everything Everywhere, hopefully it lives up to its name, just google it for more info.
    FWIW there are images of all the main management team, only two bothered to wear a tie, I must be getting old.
    Originally posted by the.weekender
    This happened several months ago. Seems to have worked fine for me, no ideas about others experiences tho.
  • the.weekender
    I read somewhere that the T-Mobile/Orange mast share commences today, anyone noticed this?
    FWIW I will find out later if it has happened in my area.
    • jb66
    • By jb66 26th Sep 11, 9:45 AM
    • 1,547 Posts
    • 639 Thanks
    jb66
    29th I was told
  • the.weekender
    In the village where the Orange signal is good I managed to use my Virgin mobile OK today, maybe a coincidence or maybe it was the 26th after all, time will tell.
  • justzman
    Avoid virgin mobile
    Don't be conned by Virgin Mobile's coverage maps and their use of Sprint towers. I was. I can hardly get a signal, when I do it is 1 bar, downloads are painfully slow if you can even get them to work. I will be forced to switch to another carrier and have wasted alot of money, time and energy on an android phone that won't work on any other network.
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