Getting my deposit back!

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torturerforfun
torturerforfun Posts: 66 Forumite
First Anniversary First Post Combo Breaker
in Consumer rights
Hi All, just after a bit of advice please.

A month or two back we paid a deposit to a pub/restaurant for my sons 21st in October. We have 32 people confirmed to come and celebrate with us which the manager informed us that we would have to pre order our choices, she had promised to email the menu across

Now our issue is, after promising to send the menu it didn't arrive, we have since phoned her on no less than six separate occasions with her promising to send it across to us, the latest promised deadline passed yesterday. As it is such a special birthday and the fact we have to try and get 32 different menu choices, we feel due to her inability to do such a minor task, it doesn't fill us with great hope for how the evening will go.

So the simply question is are we well within our rights to go and request the deposit back (which she may just give us with no problems) and what could I say to enforce my claim if she refuses?

Thank you in advance for any help you may give 👍🏼

Comments

  • Marktheshark
    Marktheshark Posts: 5,841 Forumite
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    Visit and do this face to face.
    I do Contracts, all day every day.
  • torturerforfun
    torturerforfun Posts: 66 Forumite
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    Marktheshark wrote: »
    Visit and do this face to face.

    That's the plan! But if she point blank refuses I want to know what my rights are? 😊
  • Marktheshark
    Marktheshark Posts: 5,841 Forumite
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    Your rights are, you inform them they have frustrated the contract and demand the deposit is returned in full or you will issue a small claims case.
    I do Contracts, all day every day.
  • gettingtheresometime
    gettingtheresometime Posts: 6,911 Forumite
    First Anniversary Name Dropper First Post I've been Money Tipped!
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    I presume you've checked that she has the right email address?
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
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    gettingtheresometime wrote: »
    I presume you've checked that she has the right email address?

    And your junk/spam folder?

    Depending on the restaurant most have their menu available online these days, some just to browse and others you can download the PDF which would most likely be the format it would be emailed to you.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
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    Fosterdog wrote: »
    Depending on the restaurant most have their menu available online these days, some just to browse and others you can download the PDF which would most likely be the format it would be emailed to you.

    Although for 32 people the chances are that the pub will offer a restricted choice menu.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    Does the pub not have a web presence or Facebook page?

    Surely a quick visit to the pub, preferably when it's not too busy would resolve this.
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