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  • FIRST POST
    • Mrs Bargain Hunter
    • By Mrs Bargain Hunter 13th Sep 17, 4:26 PM
    • 4Posts
    • 14Thanks
    Mrs Bargain Hunter
    Sliding doors to hard to push open - I think I was missold
    • #1
    • 13th Sep 17, 4:26 PM
    Sliding doors to hard to push open - I think I was missold 13th Sep 17 at 4:26 PM
    We ordered some expensive patio doors close to five meters wide. One fixed, one sliding.

    When we went to the showroom all the doors opened easily as they were all the lift and slide version.

    We took our youngest son, who is the size of an average 11 year old, and he could open the doors and all doors were easy to open.

    This was a key factor in door selection that he should be able to open the doors.

    Our doors came and look gorgeous, but they are too heavy to move without a lot of effort.

    The installers said they will be fine after bedding in. I have rung 6 other installers and they all say this is nonsense, lift and slide doors don't need bedding in.

    The installers are saying that the problem is mine as I chose the lower spec doors.

    At no time, did i say I want doors that I can't open easily. At no time, did I say I want a fire hazard as in an emergency no one old or young can open those doors. At no time did I say that I wanted doors that will in the long term cause me physical injuries...I am getting older not younger!

    I owe them 20% of installation cost still. I hate these doors with a passion now as they are so dangerous.

    What should I do?
Page 1
    • gettingtheresometime
    • By gettingtheresometime 13th Sep 17, 4:43 PM
    • 3,066 Posts
    • 7,103 Thanks
    gettingtheresometime
    • #2
    • 13th Sep 17, 4:43 PM
    • #2
    • 13th Sep 17, 4:43 PM
    Well you still have to pay the 20% of the costs.


    Personally I would go back to the showroom & ask them their advice as to how to remedy the situation, whilst remembering you catch more flies with honey than vinegar.
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • marliepanda
    • By marliepanda 13th Sep 17, 5:11 PM
    • 4,797 Posts
    • 9,662 Thanks
    marliepanda
    • #3
    • 13th Sep 17, 5:11 PM
    • #3
    • 13th Sep 17, 5:11 PM
    Well, did you choose lower spec doors? Did you ask what the difference was that made them lower spec (and I assume, cheaper)

    If you didn't pick the same doors as the ones you tried, not really sure how that is their fault?
    Survey Earnings 2017 - £163
    • Mrs Bargain Hunter
    • By Mrs Bargain Hunter 13th Sep 17, 5:27 PM
    • 4 Posts
    • 14 Thanks
    Mrs Bargain Hunter
    • #4
    • 13th Sep 17, 5:27 PM
    • #4
    • 13th Sep 17, 5:27 PM
    Thanks Marlie. I had no idea that the lower spec doors would be impossible to open. We tried both the higher and lower spec doors and there was no problem in opening either at the showroom.
    The owner only started to say that we picked the lower spec doors after the installation, once we couldn't open them easily. To me it sounds like they are saying, well that's what you should expect from us if you go for the lower spec, a door that is impossible to open or close.
    Does it make it right that you agree to a lower spec but they do not function as a lift and slide door should?
    • Ganga
    • By Ganga 13th Sep 17, 6:19 PM
    • 824 Posts
    • 400 Thanks
    Ganga
    • #5
    • 13th Sep 17, 6:19 PM
    • #5
    • 13th Sep 17, 6:19 PM
    as you tried the lower spec door and it opened no problembs in the showroom,go back to the showroom and demand that they repair the installation on your doors to match the showroom doors,if they will not ask how anyone can exit your house in event of a fire and put it on social media.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • Laz123
    • By Laz123 14th Sep 17, 8:50 AM
    • 1,498 Posts
    • 918 Thanks
    Laz123
    • #6
    • 14th Sep 17, 8:50 AM
    • #6
    • 14th Sep 17, 8:50 AM
    Well, did you choose lower spec doors? Did you ask what the difference was that made them lower spec (and I assume, cheaper)

    If you didn't pick the same doors as the ones you tried, not really sure how that is their fault?
    Originally posted by marliepanda
    Why would a company sell doors that can't but opened purely because they're of a lower spec? That's nonsense.
    There's no present. There's only the immediate future and the recent past.
    George Carlin
    • peachyprice
    • By peachyprice 14th Sep 17, 8:55 AM
    • 18,721 Posts
    • 43,033 Thanks
    peachyprice
    • #7
    • 14th Sep 17, 8:55 AM
    • #7
    • 14th Sep 17, 8:55 AM
    Did you try the same size doors in the showroom? Could it be the size of your doors that is making them difficult to open due to extra weight?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • Shaka_Zulu
    • By Shaka_Zulu 14th Sep 17, 9:18 AM
    • 1,152 Posts
    • 2,645 Thanks
    Shaka_Zulu
    • #8
    • 14th Sep 17, 9:18 AM
    • #8
    • 14th Sep 17, 9:18 AM
    Who makes the doors? Speak to the manufacturer for advice on force required etc?
    Show me the man and I’ll show you the crime Beria
    • macman
    • By macman 14th Sep 17, 11:35 AM
    • 41,351 Posts
    • 17,001 Thanks
    macman
    • #9
    • 14th Sep 17, 11:35 AM
    • #9
    • 14th Sep 17, 11:35 AM
    Tried a bit of candle wax on the runners?
    No free lunch, and no free laptop
    • nyermen
    • By nyermen 14th Sep 17, 11:47 AM
    • 129 Posts
    • 107 Thanks
    nyermen
    Sounds to me like in any case, the installed doors aren't usable under normal use - so I'd be looking at whichever law defines "fit for purpose"?

    (Please one of the experts come and confirm there isn't some point that means its not applicable?)
    Peter

    Debt free - finally finished paying off £20k + Interest.
    • Mrs Bargain Hunter
    • By Mrs Bargain Hunter 14th Sep 17, 2:35 PM
    • 4 Posts
    • 14 Thanks
    Mrs Bargain Hunter
    Thanks so much for advice.....

    peacyprice...I tried the same doors but a bit smaller, BUT was assured that at the size I wanted, they would run the same.

    Shakazulu...I have now contacted the manufacturer and they will be coming out in November to confirm if the doors are operating correctly.

    Macman...don't want to try anything yet as they should have told me if I need to "grease" the tracks

    Nyerman - I spoke to my home insurance provider as have free legal cover, and they also said that the not fit for purpose was the best route to pursue if necessary....though, I have nothing in writing to say that the installer said they would work easily, so it would be my word against his. I am however gathering evidence from other installers and the manufacturer has a showroom that I plan to visit to confirm if the doors would operate smoothly at the size I ordered.
    • photome
    • By photome 14th Sep 17, 3:57 PM
    • 12,780 Posts
    • 8,256 Thanks
    photome
    Thanks so much for advice.....

    peacyprice...I tried the same doors but a bit smaller, BUT was assured that at the size I wanted, they would run the same.

    Shakazulu...I have now contacted the manufacturer and they will be coming out in November to confirm if the doors are operating correctly.

    Macman...don't want to try anything yet as they should have told me if I need to "grease" the tracks

    Nyerman - I spoke to my home insurance provider as have free legal cover, and they also said that the not fit for purpose was the best route to pursue if necessary....though, I have nothing in writing to say that the installer said they would work easily, so it would be my word against his. I am however gathering evidence from other installers and the manufacturer has a showroom that I plan to visit to confirm if the doors would operate smoothly at the size I ordered.
    Originally posted by Mrs Bargain Hunter

    November its only september. why so long, bet they would come out quicker if you wanted to buy something.

    i would try some candle wax, but those doors are huge so the glass is very heavy ( i dont know what a lift and slide door is)
    • eddddy
    • By eddddy 14th Sep 17, 4:10 PM
    • 5,439 Posts
    • 5,119 Thanks
    eddddy
    I spoke to my home insurance provider as have free legal cover, and they also said that the not fit for purpose was the best route to pursue if necessary....though, I have nothing in writing to say that the installer said they would work easily, so it would be my word against his.
    Originally posted by Mrs Bargain Hunter
    You seem to be muddling two different things - 'not fit for purpose' and 'not as described'.

    'Not fit for purpose' doesn't depend on what the installer said. It's whether the doors are good enough to do what they are intended to do


    I guess patio doors are intended to be opened and closed relatively easily - so it sounds like your doors are not good enough to do what they are intended to do - i.e. not fit for purpose.


    But since the installer said that the doors would be "easy to open and close" - you have the alternative/additional 'ammunition' that they are 'not as described'.
    Last edited by eddddy; 14-09-2017 at 4:13 PM.
    • Moneyineptitude
    • By Moneyineptitude 14th Sep 17, 4:15 PM
    • 18,761 Posts
    • 10,000 Thanks
    Moneyineptitude
    I have now contacted the manufacturer and they will be coming out in November to confirm if the doors are operating correctly.
    Originally posted by Mrs Bargain Hunter
    November its only september. why so long
    Originally posted by photome
    I agree two months is far too long for them to take sending someone around to inspect the doors. Insist that they come within a few days, not months..

    Why is the manufacturer involved? You should be dealing with whoever supplied and fitted..
    • Robin9
    • By Robin9 14th Sep 17, 4:24 PM
    • 1,867 Posts
    • 1,217 Thanks
    Robin9
    I definitely would involve the manufacturer - they need to know if the product they are making is not working as intended or the supplier is making a mess up of the installation.

    I would write to both manufacturer and supplier/installer and head it COMPLAINT. Be factual and leave emotions and you 11 year old out of it and say I expect to see the manufacturers technician next week.
    Never pay on an estimated bill
    • pinkshoes
    • By pinkshoes 14th Sep 17, 4:45 PM
    • 15,341 Posts
    • 20,904 Thanks
    pinkshoes
    From a technical point of view, I would get hold of a Newton meter and have a go at measuring the force required to slide the door open.

    I would then ask the manufacturer what specification and tolerance their door opening force is.

    Any manufacturer will have this information, as doors will need to be opened without excessive force, so this will be something that is tested.

    It could be that the doors are not fitted correctly causing excessive friction.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • photome
    • By photome 14th Sep 17, 5:13 PM
    • 12,780 Posts
    • 8,256 Thanks
    photome
    I agree two months is far too long for them to take sending someone around to inspect the doors. Insist that they come within a few days, not months..

    Why is the manufacturer involved? You should be dealing with whoever supplied and fitted..
    Originally posted by Moneyineptitude
    I assumed the manufacturer and supplier/fitters were one and the same.

    I am pricing up some french doors at mo and everywhere i have been will make them for me and fit.

    cant find anyone who will supply A rated doors though
    • Moneyineptitude
    • By Moneyineptitude 14th Sep 17, 5:28 PM
    • 18,761 Posts
    • 10,000 Thanks
    Moneyineptitude
    I assumed the manufacturer and supplier/fitters were one and the same.
    Originally posted by photome
    OP referred to installers who denied any wrong-doing in post #1, the OP then mentions contacting the manufacturers in a later post.

    Regardless, two months is far too long to be waiting for a remedy
    • Mrs Bargain Hunter
    • By Mrs Bargain Hunter 15th Sep 17, 2:41 PM
    • 4 Posts
    • 14 Thanks
    Mrs Bargain Hunter
    I have asked the manufacturer for this information and they are not supplying it. They fob me off with the biz dev guy for our region, who is saying let's wait for the engineers report.
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